Instance is not logging in.

[HarishMahat]

dev276459

My PDI is not logging in. Showing error as "

The instance is offline. Please check again in a few minutes."

[Dr Atul G- LNG · Accepted solution]

Hi @HarishMahat 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[Juhi Poddar · Accepted solution]

Hello @HarishMahat 

I encountered a similar issue previously, and my instance became available again after 2-3 days. I recommend waiting patiently for a couple of days, as it might resolve itself. If the instance remains offline even after 3-4 days, you may need to release the current instance and request a new one.

Note: There is no support available for PDIs, and they are reclaimed if they remain idle for more than 10 days.

Hope this helps!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You
Juhi Poddar

[Sandeep Rajput · Accepted solution]

@HarishMahat If you have already been waiting for quite some time then I suggest you to release the existing PDI instance and request for a fresh one. Unfortunately, there is no official support available for the Personal Development Instances and requesting a new instance is only solution available to resolve it.

[PrashantLearnIT · Accepted solution]

Hi @HarishMahat 

When your ServiceNow PDI (Personal Developer Instance) goes offline, it usually happens due to inactivity. Instances are automatically reclaimed after a certain period of inactivity or become unavailable due to maintenance of PDIs.

Things to keep in mind-

1. ServiceNow does not have support available for PDI.
2. Usually, you can wait for some time if it says the instance will be available after the scheduled maintenance. You can wait around 3-4 days if you have some development done on PDIs without having a backup.
3. Another way is that you can release your current instance or request a new one if it's urgently required.
4. Please backup your changes every time, whenever you leave your PDIs after some development POCs to avoid unexpected delay.

[JaishreeR · Accepted solution]

Hi @HarishMahat 

I faced a similar issue and my PDI is up and running after about 1 week. 

If my response was helpful, please mark my answer helpful 👍 and accept as a solution ✅ so it can be valuable to others.

Thanks 

Jaishree R

[JaishreeR · Accepted solution]

Hi @HarishMahat 

I faced a similar issue and my PDI is up and running after about 1 week. 

If my response was helpful, please mark my answer helpful 👍 and accept as a solution ✅ so it can be valuable to others.

Thanks 

Jaishree R

[PritamG · Accepted solution]

 I suggest you to release the existing PDI instance and request for a fresh one.