Insufficient access for 'query_range' operation on kb_knowledge.u_peer_reviewer

[roomawakar]

Hi Team,

While searching the query , 'Peer Reviewer' starts with 'User123' for example, it is throwing up an error -"insufficient access for 'query_range' operation on "kb_knowledge.u_peer_reviewer"

I have checked all the 'query_range' operation on the table and fields, there is no ACL on u_peer_reviewer field.

Not sure how to resolve this issue.

Thanks,

Rooma

[J Siva]

Hi @roomawakar 
To resolve this, create a custom field-level "query_range" filter on the kb_knowledge table and specify the roles that should be granted access.

Check out the below post for more info.

https://www.ikconsulting.com/post/understanding-servicenow-s-may-2025-query-range-acl-update-what-you-need-to-know#:~:text=In%20May%202025%2C%20ServiceNow%20released%20a%20critical,unauthorized%20%E2%80%9Crange%E2%80%9D%20queries%20to%20retrieve%20sensitive%20information.

Regards,
Siva

[roomawakar]

@J Siva I added query_range_role and the issue got fixed. It is mandatory to create a custom field-level ACL?

[NT15]

Where did you add "query_range_role" ? Can you post a screen grab for a reference?

[J Siva]

@roomawakar  Glad it helped.

Yes. You need to create a custom query_range ACLs as required.