Intance not opening

[Suhani-gupta003]

Hello everyone,

My Instance is Online but still i'm not able to open it . when i'm login in the developer ServiceNow url , and when i'm clicking on start building its redirecting me to login page whose admin's password i don't know and when i'm looking for that password on "manage instance password" the page is still loading and never opening. When i'm clicking on forgot password still i'm not able to get the email or sms . I've jst refreshed the instance and after that many options that can be clicked on profile are not clicking.

Plz help me out...i dont want my instance data to get lost forever and plz provide me a solution which don't involve releasing of instance

[Danish Bhairag2]

Hi Suhani,

Hope u doing good!

I think the reason why it is taking you to the login page is you might have updated the admin creds manually hence it is not able to login automatically.

You can reset the password for your instance using Manage instance password option when you click on your login profile.

Adding screenshot for your reference 

Please mark my answer helpful if it resolves your issue.

Thanks,

Danish

[Suhani-gupta003]

Its not opening manage instance password and its always on loading state. After i did the upgrade to vancouver version,  my instance is not opening

[Danish Bhairag2]

Hi Suhani,

I have also faced this similar kind of issue, where it was not responding. I tried after few hours & it worked, would recommend to try the same thing for you.

Regards,

Danish

[Mark Roethof]

Hi there,

While I do understand that this might be important for you and losing the instance might be painful, do be aware:

PDI's are not supported. It is advised to backup your work.

We all can't help you on this.

If it looks like a browser issue or something, you might try clearing the cache, use a incognito window, try a different browser, etc..

If your PDI does not recover after a few hours or a few days... most likely you would need to opt to drop te instance and request a new one.