Integration Help!!

[vidishaagarwal5]

Hi Team,

I am in need of integration process . How to move ? Any videos or Document .
I have do integration from ServiceNow to Jira.
I started recently my Carrer in ServiceNow I need Help!!

[GlideFather · Accepted solution]

Hello @vidishaagarwal5,

first of all, welcome to the Community.

Secondly, integration is one of the most complex things in the IT industry :)) so you will need to provide more details.

You said ServiceNow <> Jira, is it uni- or bidirectional, what kind of integration REST - JSON x SOAP - XML, what endpoints, what tables, rights ....

What you said is not remotely enough to support you.

Also, tell us what you already created and we can help you with your blockers

[Bhimashankar H · Accepted solution]

Hey @vidishaagarwal5 ,

Welcome to ServiceNow Community! We are happy to guide you.

The simplest path is to use ServiceNow IntegrationHub’s Jira Spoke for no/low‑code actions; alternatively, build a REST-based integration with Jira Cloud/Server using API tokens, webhooks, and Scripted REST APIs for bi‑directional sync.

IntegrationHub Jira Spoke: install/configure the spoke, create a Connection & Credential, then build flows to create/update Jira issues, comments, transitions, and webhooks. Use the spoke’s webhook lifecycle to receive Jira updates back to ServiceNow, mapping fields to Incident/Change/Custom tables as needed

This is Article explained in every step with screenshot 

JIRA Integration with ServiceNow using JIRA SPOKE 

ServiceNow JIRA Integration 

Please go through these videos

SN to JIRA Integration - Step by Step 

ServiceNow and JIRA Integration 

JIRA Integration with Flow Designer 

Thanks,
Bhimashankar H

-------------------------------------------------------------------------------------------------
If my response points you in the right directions, please consider marking it as 'Helpful' & 'Correct'. Thanks!

[Nikhil Bajaj9 · Accepted solution]

Hi @vidishaagarwal5 ,

Please find link here:-

https://www.youtube.com/watch?v=37iJjKz94Qw

https://www.youtube.com/watch?v=HC0f3sDywjw

https://www.youtube.com/watch?v=V9l8gxMOIeE

There are many available on youtube, choose as per your requirement - whether it is Uni directional or bi directional, whether it is through Spoke or REST/SOAP.

[Ravi Gaurav · Accepted solution]

Hi @vidishaagarwal5 

Below is my Article which I have written last year. Can you  have a look ? It will give clarity

https://www.servicenow.com/community/developer-articles/pre-requisite-necessary-to-perform-any-integ...

[Ravi Gaurav · Accepted solution]

Hi @vidishaagarwal5 

The following playlist will also help a lot.
https://www.youtube.com/playlist?list=PLKH9bPqlw1nfPpLULqorWsRiCKD2nNKUP

[Dr Atul G- LNG · Accepted solution]

Hi @vidishaagarwal5 

My video gives you a basic idea about the integration.

https://youtu.be/eo_MK4LZ-pk

[GlideFather · Accepted solution]

Hello @vidishaagarwal5,

first of all, welcome to the Community.

Secondly, integration is one of the most complex things in the IT industry :)) so you will need to provide more details.

You said ServiceNow <> Jira, is it uni- or bidirectional, what kind of integration REST - JSON x SOAP - XML, what endpoints, what tables, rights ....

What you said is not remotely enough to support you.

Also, tell us what you already created and we can help you with your blockers

[Bhimashankar H · Accepted solution]

Hey @vidishaagarwal5 ,

Welcome to ServiceNow Community! We are happy to guide you.

The simplest path is to use ServiceNow IntegrationHub’s Jira Spoke for no/low‑code actions; alternatively, build a REST-based integration with Jira Cloud/Server using API tokens, webhooks, and Scripted REST APIs for bi‑directional sync.

IntegrationHub Jira Spoke: install/configure the spoke, create a Connection & Credential, then build flows to create/update Jira issues, comments, transitions, and webhooks. Use the spoke’s webhook lifecycle to receive Jira updates back to ServiceNow, mapping fields to Incident/Change/Custom tables as needed

This is Article explained in every step with screenshot 

JIRA Integration with ServiceNow using JIRA SPOKE 

ServiceNow JIRA Integration 

Please go through these videos

SN to JIRA Integration - Step by Step 

ServiceNow and JIRA Integration 

JIRA Integration with Flow Designer 

Thanks,
Bhimashankar H

-------------------------------------------------------------------------------------------------
If my response points you in the right directions, please consider marking it as 'Helpful' & 'Correct'. Thanks!

[Nikhil Bajaj9 · Accepted solution]

Hi @vidishaagarwal5 ,

Please find link here:-

https://www.youtube.com/watch?v=37iJjKz94Qw

https://www.youtube.com/watch?v=HC0f3sDywjw

https://www.youtube.com/watch?v=V9l8gxMOIeE

There are many available on youtube, choose as per your requirement - whether it is Uni directional or bi directional, whether it is through Spoke or REST/SOAP.

[Ravi Gaurav · Accepted solution]

Hi @vidishaagarwal5 

Below is my Article which I have written last year. Can you  have a look ? It will give clarity

https://www.servicenow.com/community/developer-articles/pre-requisite-necessary-to-perform-any-integ...