Integration Hub / Jira Spoke Webhook subflow

bekfro
Kilo Sage

‎02-23-2024 01:19 PM

Is it possible to use custom fields in the Process webhook subflow to bring data from Jira back to ServiceNow?

We have a customer field on our Jira issues named Fix Versions I would like to map this to our catalog task table in a new field I created.

bekfro_0-1708723001652.png

I've tried adding a new input under issue to bring in the field info but I have had no luck:

bekfro_1-1708723078154.png

 

bekfro_2-1708723115705.png

 



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bekfro
Kilo Sage

‎02-26-2024 09:23 AM

@Sumanth16 could you please check the second link in this post, I'm getting Invalid Parameters when I select it. 

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bekfro
Kilo Sage

‎03-05-2024 08:06 AM

@Sumanth16  @Kiran Raddy 

 

I'm using the Jira Spoke plugin within ServiceNow for bi-directional sync.  I am trying to populate the Fix Version from the Jira issue to a new field created on your task table.

 

I see some ServiceNow posts about paring the payload from Jira for custom fields, but I don't see fixVersions in the payload.   (https://www.servicenow.com/community/now-platform-forum/how-can-we-get-the-value-of-the-custom-field...)

 

Trying to determine if this is doable for my current release. 

 

I also found a related topic from Jira: https://community.atlassian.com/t5/Jira-Software-questions/Jira-Fix-Version-to-ServiceNow-Change-Req...

 

Maybe populating the fixVersion is not possible yet?  Any help would be great. 

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