Help configuring the "Process Jira Webhooks" subflow for use in a Flow Designer Service Catalog flow.

[MB12]

Hi all,

I'm testing IntegrationHub, but having trouble figuring out how to use the "Process Jira Webhooks" subflow in a Flow Designer flow. Is there any detailed documentation on configuring JIRA Spoke flows specifically? My goal is to have a requested item also open a case in JIRA, then have bi-directional syncing with case closure, comments, approvals, etc. I have "Service Catalog" as my trigger, and built the logic within the flow (Screenshot).

JIRA spoke comes with a sample webhook (subflow), but I'm not sure how to this into my flow.

Any help would be greatly appreciated.

Thanks

[Ct111]

Hello,

Have you checked the below links if not plz go through it

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/administer/integrationhub-store-...

https://community.servicenow.com/community?id=community_question&sys_id=f0ac07e5db9cdbc01dcaf3231f96...

Mark my ANSWER as CORRECT and HELPFUL if it helps

[Khozema Attar1]

Hello,

Clone this subflow and make the changes in that subflow. Leave the inputs part and come down in the cloned subflow to do the below steps:

1.) Lookup record where your JIRA correlation id matches with your RITM record

2.)Updated that record

As you would have already generated the webhook URL and shared it with them. When Jira would configure the webhook url and post the request on that URL this subflow would automatically gets called and operations would be performed on your target RITM.

Also, another thing you would need to change is JIRA routing policy and change the default answer to your cloned subflow and not the OOTB one. I hope it helps.

Regards,

Khozema

[MB12]

Thank you, that's exactly what I was looking for. Unfortunately I'm receiving an error at the "lookup record" action of the subflow. The error doesn't provide any details, but it looks the record is returning false. Any ideas?

I have a flow designer flow running on the catalog item. The lookup record action of the subflow is running on the sc_req_item table for context.

[Khozema Attar1]

Hello,

Actually the similar thing is happening with me as well.

JIRA is sending comments in the comments.body field which is mapped to work notes at our end but when JIRA is posting some comments, the lookup is correctly done but the work notes are not being reflected on our incident.

Your lookup should look something like below: