Integration: Virtual Agent

kathymorris
Tera Contributor

‎10-05-2020 10:09 AM

Hi all,

We have Virtual Agent running in our ServiceNow instance. We need to integrate the Virtual Agent with SharePoint. To do so, I have to send the SharePoint admin our Virtual Bot endpoint. Where in ServiceNow, do I find the Virtual Agent endpoint? I checked in "System Web Services>Outbound>Rest Message. Where would I find the URL of our primary bot?

Best,

Kathy

 

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sachin_namjoshi
Kilo Patron
Kilo Patron

‎10-05-2020 10:56 AM

Use below URL for Virtual agent chatbot

 

https://<<<YOUR_INSTANCE_NAME>>>.service-now.com/sn_va_web_client_app_embed.do

 

Also, You can use below to embed virtual agent in external client.

 

Virtual Agent URL

 

Regards,

Sachin

kathymorris
Tera Contributor

‎10-05-2020 11:14 AM

Is this the Virtual Agent endpoint that I give to the SharePoint admin to send API calls? 

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sachin_namjoshi
Kilo Patron
Kilo Patron
In response to kathymorris

‎10-05-2020 11:26 AM

 

You need to give virtual agent REST API credentials.

Use below documentation

 

Virutal Agent Chat Bot

 

 

Regards,

Sachin

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kathymorris
Tera Contributor
In response to sachin_namjoshi

‎10-05-2020 12:35 PM

Yes, I created the account previously with REST API credentials. They are asking for the endpoint, and I'm trying to figure out what the endpoint is. I am not sure if this URL is the endpoint.
https://<<<YOUR_INSTANCE_NAME>>>.service-now.com/sn_va_web_client_app_embed.do

I do not see the URL in the REST Messages.

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