Interaction state is in new state after creating incident in workspace

[Vinod S Patil]

Hello Everyone.

when I create incident from the interaction in workspace, after creating incident also interaction being in new state.
is it expected behavior or not. Please suggest more on this.

[Dr Atul G- LNG]

Hi @Vinod S Patil 

I tested in my PDI, i created an New interaction and after filling details., it moved to Work in progress and when i click incident from that interaction, INT is still showing in Work in progress, means it is expected behaviour. 

[Vinod S Patil]

@Dr Atul G- LNG 

if you close the incident,  does interaction state also will close or will it be InProgress ?
Please suggest

[Dr Atul G- LNG · Accepted solution]

No , i reached till Resolved and Inc moved to resolve but INT is still in work in progress.

[Dr Atul G- LNG]

Thanks @Vinod S Patil  marking it solution., if my 1st answer give you boost, please accept as solution if possible.