Hi
you can have a look into the ACLs and then see that it is a bit complex:
One ACL provides access via script:
answer = false;
var user = gs.getUserID();
if (!current.assigned_to)
answer = true;
else if (current.assigned_to == user)
answer = true;
else if (current.opened_for == user)
answer = true;
else
answer = gs.hasRole('sn_hr_sp.esc_admin');
Another ACL provides read access for the roles
- itil
- interaction_agent
- sn_esm_agent
