Intercepting the interceptor

shawnbaar · ‎11-14-2018

Hello,

I have a requirement to intercept the OOB Create New Change interceptor. Essentially, I need to ask which company is requesting the change prior to determining if it is a Normal, Standard, or Emergency change type.

I tried the obvious changing of URLs in a new interceptor to intercept the resulting URL of the OOB Change interceptor. That doesn't work with the URL I copied out of the address bar when I am on the page that appears when the OOB Change interceptor is displayed.

Is there a different target URL I should be trying to target? Or is there a better approach? I have seen a couple of things from a few years ago about creating a record producer, but I am not very familiar with those yet. Any advice is appreciated as I am still trying to determine my best options.

Thanks,

Shawn

shawnbaar · ‎11-16-2018

Hello Sebastian,

Thanks for the reply. I have been able to figure out how to accomplish what I need with the interceptor. I created a new interceptor for change_request.do, leaving the target URL empty.

Since this is part of an automated process, I then cloned the original Change Request interceptor, created new answers to dynamically assign the target URL for each new company.

I then set the next_question value in the new change_request.do interceptor to match the Question of the cloned Change Request interceptor and it brings up the question regarding "which company" before navigating to the "what type of change" wizard page.

Hope this helps someone in the future.

View solution in original post

shawnbaar · ‎09-05-2019

Hello M,

From what I recall of the whole interceptor experience, you can point your answers to wherever you like. We have some pointing to different instances even. I don't know how the NOT choosing an answer would work unless you created a generic "Not one of these' kind of answers that would point to your next interceptor. Hope that helps in some way.

Shawn