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Investigate and resolve ITSM incidents agentic not working for Custom record producer

User712413
Tera Contributor

‎03-19-2026 08:44 PM - edited ‎03-19-2026 09:22 PM

Investigate and resolve ITSM incidents agentic not working for Custom record producer, When i am testing getting below error(attached the screenshot). The incidents  are created from the custom Record Producer. Can anyone suggest is there any modification require. Thanks in advance.

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