Is it possible for an adim to see if a user unchecked "Allow Notifications"?

abrahams · ‎07-21-2017

We are reviewing Jakarta. In Settings the user has the ability to turn off and on Notifications. Is it possible for an admin to determine if a user turned off their notifications by clicking "Allow notifications" in the Notification section? I would like to be able to place this on the user record to make it easier for problem solving. Does anyone know what table this entry is placed in?

Nate23 · ‎07-24-2017

All that button does is change the Notification field on the user table to enabled/disabled. Again if you enable auditing on sys_user table and audit the field Notification you should be able to tell if a User has changed that field or not. By default it is set to Value 2 which is "Enabled". to test this out go to your user record aand right click the top as an admin and click show xml. scroll down in the xml and look at the value for "notification" now go to Settings > Notifications > Allow Notifications and change enable/disable it. Now reload your user record and preview the xml again and you will see the value has changed.

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Nate23 · ‎07-21-2017

if you have auditing on that table you can check the history

abrahams · ‎07-24-2017

This appears to be a widget. To my knowledge there is no way to check the history on a widget. I don't know the table this is stored in to add it to the user record for easy access. What table am I checking history on?

Nate23 · ‎07-24-2017

Here is the wiki it explains how auditing works and how to enable it for the table.

Turning on Auditing (History) for a Table - ServiceNow Wiki

seems like you want to audit the user table which is "sys_user"

the auditing table is just "sys_audit"

abrahams · ‎07-24-2017

Actually I know how to turn on auditing. The issue is I need to find table used to turn off and on notifications in Jakarta. I don't see this as an option in the user table. I would like to place it there but I don't know the table this is stored in. To get to this functionality you go into Settings > Notifications > Allow Notifications.