is it possible to add a custom field in user table to the list view of the incidents?

Dhanya · ‎06-18-2020

regards

Dhanya

Dhananjay Pawar · ‎06-18-2020

Hi,

In list view of incident, right-click the header, then choose Configure -> List Layout.you will get new window like below.

Select the reference field which is referring to user table. Expand that by clicking on it you will get other fields from user table.

Thanks,

Dhananjay.

View solution in original post

Dhananjay Pawar · ‎06-18-2020

Hi,

Can you show that.

Thanks,

Dhananjay.

Dhanya · ‎06-18-2020

Hi Dhananjay,

this is what i get when i add to the list view. when i check the field is showing as belonging to the

user table.

thanks

Dhanya

Ankur Bawiskar · ‎06-18-2020

Hi Dhanya,

So you added the Caller Division from Caller field via dot walk on the list view

On list it is showing as empty; Does that caller have division populated?

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Dhananjay Pawar · ‎06-18-2020

Hi,

Make sure that caller have division value.

Thanks,

Dhananjay.

Brad Bowman · ‎06-18-2020

Bad Community Karma: selecting a response as a correct answer that was the same as the one posted 35 minutes prior. Oh well, you win some, you lose some 🙂