Is it possible to add Compose Email to RITMs?

[rprieto]

Is it possible to add Compose Email to RITMs, in the same way it is available for incidents? Thanks in advance.

[Pooja2998 · Accepted solution]

@rprieto 

In the Dictionary Entry table (sys_dictionary) , the open record table name is sc_req_item, and the type is Collection.

In the related list, add an attribute (email client = true)

If the above information helps you, Kindly mark it as Helpful and Accept the solution.
Regards,
Pooja.

[rprieto]

Thanks!!!!

[Dr Atul G- LNG]

Yes @rprieto 

You can add email client.

https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/notification...

[Dr Atul G- LNG]

@rprieto 

You can check this link as well.