Is it possible to attach a custom signature per user to email templates?

[sherman_1206]

Our analysts process many tickets on a daily basis and have become fond of email templates to make communicating with customers easier. However, we have had many analysts ask if its possible to attach a custom signature to their email templates?

They are using the email macro on the incident form for example to popup and select a email template to send back. Is there a way for them to further personalize these?

My initial thoughts were to potentially add a signature field to the sys_user table. Then write a simple GlideRecord query to pull the users signature and toss it into the email template however it appears the email template does not allow for this type of scripting.

Has anyone achieved this? If so how?

[MB26]

me too. Cheers

[DrewW]

Have you thought of using a business rule on the sys_email table when it is inserted and adding the signature using that based on who created the row? This is what I was thinking of doing.

[MB26]

You offer a very interesting idea. I have not tried it like this before. In theory you could create a "signature" (html) field on the user profile. Each could maintain/create their own signature, and your business rule could query for it and add it into the body. You may want to insert it above the "REF:MSG..." mark in the body. Are you going to try it out soon? Post your results.

[Nivlac1000]

I have a Service Desk that would like the same thing. I too would like to just put something on the sys_user form that they can personally maintain and then it adds the signature to the outgoing emails. This would be for both the Email Client and the comments field which in our instance updates the customer.

Is this possibly on ServiceNow's radar?

Thanks!

[PeterWiles]

I created a BR on the sys_email that adds a generic footer and then the sending users name as well.

It probably would be straight forward to add a field or two to the user and then insert these into the footer. Not sure about the line breaks since I had to add these into the HTML

Pete