Is it possible to attach a custom signature per user to email templates?

[sherman_1206]

Our analysts process many tickets on a daily basis and have become fond of email templates to make communicating with customers easier. However, we have had many analysts ask if its possible to attach a custom signature to their email templates?

They are using the email macro on the incident form for example to popup and select a email template to send back. Is there a way for them to further personalize these?

My initial thoughts were to potentially add a signature field to the sys_user table. Then write a simple GlideRecord query to pull the users signature and toss it into the email template however it appears the email template does not allow for this type of scripting.

Has anyone achieved this? If so how?

[Ibaa_Shoheb]

Hi Namrata,

I know this is a very old post. We have this requirement now of adding signatures to email client.

Can you help us with the BR that you have created for this. 

This will be really appreciated !!

Regards,

Shoheb Shaikh

[sundeypsu]

Can someone share the business rule settings they created for this? I need something like this, and really do not know how to setup the rule successfully. Any help would be appreciated.

[ronaldstagg]

Check out my solution for quick messages in this post: https://community.servicenow.com/message/672627#672627

Our requirements were to:

1. 1. Create 5 quick messages for standard responses back to change owners
2. 2. Include a signature line of the submitter
3. 3. Change the subject line of the email based on the quick message chosen

Hope someone finds this useful.

[Nick65]

This is a really old post , but in Eureka this is possible with Quick Messages. Quick messages can be made available to a group or single user and html can be entered in the body field on the quick messages form which will be rendered in the email client.

PS. I only test basic html tags , but that should be enough to create a signature.

Nick S

---

here is the canned message 1010 fake street anywhere USA

[sherman_1206]

Hi Nick -

Quick messages are an option.   These do not expose the contextual information of a record though.

The way I ended up implementing this was to have a sys_property as follows:

Table: sys_property

Name: global.signature

Type: String

Value:

<p>Company<br/>

phone: 555-555-5555<br/>

email: help@test.com <br/>

</p>

Then in your notification you can easily include this as:

<mail_script>

      template.print( gs.getProperty('global.signature') );

</mail_script>

Alternatively, you can expand on this by adding a signature field to sys_user records and expand the mail script to check current.assigned_to.u_signature and include this otherwise include the default.  

<mail_script>

var signature = '';

if( !current.assigned_to.u_signature.nil()){

    //use assigned to signature

  signature = current.assigned_to.u_signature;

}else{

      //use default signature

      signature = gs.getProperty('global.signature');

}

template.print(signature);

</mail_script>