Is it possible to export/import entire On-Call item from one SN environment to another?

[Randall Arnold]

We created an On-Call group schedule in Production, and I need to copy it to our Dev environment.  I can get the "shell" of the schedule (rota) copied via XML export/import and an update set, but it comes into Dev missing the "Roster and escalation details".  I can't see how to export that part from Prod.  Am I stuck recreating the rest manually?

[Mike Patel]

You can export each xml separately or clone Prod to Dev instead of creating them manually. (If created manually than you will end up with different sys_id in Prod and Dev)

[Randall Arnold]

I'm currently unable to clone, and as noted in the original post, I can't figure out how to get XML export/import to fully work.  I managed to export cmn_rota_e80c782ddbc23b049ec0ca7e3b961972 and cmn_schedule_span_640c782ddbc23b049ec0ca7e3b961974, but "Roster and escalation details" is missing after import.

[Mike Patel · Accepted solution]

You can go to each table for OnCall and export all records in xml.

https://docs.servicenow.com/bundle/helsinki-it-service-management/page/administer/on-call-scheduling...

[Randall Arnold]

Thanks for your efforts at helping, but even after exporting/importing the XML for each table, there's still no "Roster and escalation details" for the group in question.  I just can't see how to make that work.

EDIT: your suggestions were actually on-target, I was just a little fuzzy on details.  Fixed now.