Is it possible to have different state transitions for the same state in Change Model Transitions?

[thrsdy1512]

Hi 

I have a requirement to create new state transitions that do the following on Change Requests:

1. Automatically transition from Authorize state > New state if the planned start date is in the past. 

2. Be able to manually transition from Authorize state > New state (there are no conditions for this, the user should have the ability to revert back to New)

Is it possible to have both of these active at the same time or will it cause a conflict?

When both have been active it has caused issues where the approval rejection in the authorize state isnt pushing the the request back to New so I am thinking I will need to create a separate condition for that too as a automatic transition. 

[Dr Atul G- LNG]

But the issue will arise again at the time of approval. So, based on my knowledge, there is no alternative.

[Ankur Bawiskar]

@thrsdy1512 

Not possible.

Please discuss with your customer what they actually want to keep.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[thrsdy1512]

They want to keep both 😁 is there any workaround for this? on Normal change there is a 'revert to new' option for the user and there is also functionality for a automatic state transition if planned start date is in the past, I am trying to replicate this for Model change.

[Dr Atul G- LNG]

Hi @thrsdy1512 

There’s a difference: 'Revert to New' means it has no relation to the approval; it just cancels the old approval and brings it back. But in your case, since approvals are in place, both transitions won’t work at the same time, and I don’t think there’s a workaround for this either.

[Shivalika]

Hello @thrsdy1512 

Then did you try adding the same conditions in state model transition conditions and see if it worked ? 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

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