Is it possible to hide the [Message] button on the user profile screen of the Service Portal?

[Yugo Sakuma]

Thank you for viewing.

As shown in the attached image, the [Message] button is displayed on the user profile screen of the Service Portal, but we would like to hide it because we do not provide the Connect function.

Also, if I click on the [Message] button while the Connect function is not provided, I am taken to a screen to the effect that Connect is restricted, and furthermore, if I click on the [Return to Home Page] button, I am taken to the list of dashboards.

Is there a way to hide the [Message] button so that I do not have unintentional access to the dashboard list?

[palanikumar]

HI,

You can refer this post to hide the Message button

https://www.servicenow.com/community/developer-forum/hide-message-button-on-service-portal-user-prof...

[Yugo Sakuma]

Thank you for your help.

I am currently working on the changes in UpdateSet based on the answers I received, but I get an error message like the one in the image and cannot delete or add widgets on the [Profile] page.

Do you know how I can make it possible to edit the page?

Translation of error messages:

This page is included in the sn_hr_sp application, but is currently a Global application.

[Shruti]

Hi,

1. Go to the User profile widget on the portal and press Ctrl+right click - > Go to instance in page editor

2. Paste below code to the CSS section and save

.send-message{

display:none !important;

}