Is it possible to nest a Catalog Item inside of another Catalog Item and have it appear dynamically?

Josh Johnson
Giga Expert

I have a Cat Item built out for Onboarding and the desire has been expressed by HR to have it be able to trigger a different Cat Item but only in the rare circumstance it's needed. Essentially, they'd check a box and then the other Cat Item would appear inline and submit (with its own Flows and processes) when the onboard is submitted. Is this level of nesting even possible? If not, can I have the checking of that box take them right into the next Cat Item on submission? I would have it just trigger the FLOW for the second process but we aren't capturing the unique variables needed in our typical onboard. I may be overlooking a better/easier solution so please shout out anything I should try.

2 REPLIES 2

Jeffrey Barton
Tera Contributor

I find it interesting nobody replied to this in a year.  Let me know - did you find a solution to doing this?

manojn_cse
Tera Contributor

Use Order Guides

Order guides are designed to group catalog items and allow conditional display of specific items.

Steps:

  1. Create an Order Guide:
    • Navigate to Service Catalog > Order Guides.
    • Create an order guide that contains the parent and potential nested catalog items.
  2. Define Rules:
    • Use Rule Base in the order guide to dynamically display specific catalog items based on user inputs.
    • For example, if a specific checkbox is selected in the parent catalog item, a related catalog item can be added to the order.
  3. Submit Behavior:
    • The parent and nested items will appear in the order summary dynamically based on the rules.