Hi @Rich Mallasch
No, it is not possible to publish a dashboard in ServiceNow for a non-ServiceNow user to view directly. ServiceNow requires users to be authenticated to ensure data security and integrity. This means that in order to access any dashboards or data within ServiceNow, a user must have an account and the appropriate permissions.
However, there are a few alternative approaches you could consider to share information with someone who does not have access to ServiceNow:
1. Scheduled Reports: You can schedule reports to be generated and sent to external users via email. This would not be a live dashboard, but it could provide regular updates on the service results you want to share.
2. Exporting Data: You can export the data from the dashboard into a format like CSV or Excel and then share that file with the customer. This would be a manual process unless you develop some integration to automate it.
3. Integration with External Systems: You could develop an integration that pulls data from ServiceNow and displays it on an external portal or website that your customers have access to. This would require a secure API integration and potentially custom development on both the ServiceNow side and the external system.
4. Creating a Guest Account: Depending on your company's policies and the sensitivity of the data, you could create a limited-access ServiceNow account for the customer. This account would be configured to only allow access to the specific dashboard or data they need to see.
5. ServiceNow Virtual Agent or Chatbots: If the data can be summarized or accessed through specific queries, you might use a ServiceNow Virtual Agent or chatbot to provide this information to users through a chat interface on a company portal or website.
6. Service Portal Widgets: If the customer has access to a ServiceNow Service Portal, you could create a widget that displays the dashboard data. This would still require them to have a ServiceNow user account, but it could be a more controlled and limited access than full platform access.
Remember that any method of sharing data outside of ServiceNow should be carefully reviewed to ensure it complies with your organization's security policies, data privacy laws, and any contractual obligations you have with your customers.
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