Is it possible to use an External OIDC provider with an inbound REST call.

[Gabrz]

We have a need to interact with ServiceNow via the Table API REST service.

In ServiceNow I've created an Oauth Client, and using the client_id and client_secret I'm able to get a token based on the username en ServiceNow password via https://<instance>.service-now.com/oauth_token.do.

Everything is working fine, with that token I'm able to GET and POST records (incidents).

But, we don't really use the ServiceNow password. All users connect in the browser with Single Sign On, with their Active Directory password.

So, I was wondering if it is possible to create a ServiceNow Authentication Token with my Active Directory password? And use that token to call the Table API. Can I configure an External OIDC Provider(Auth0 or Azure AD) for that? 

If so, are there examples how?

[Karthik116]

Hi Gabrz,

It's great that you found the solution and posted here, I'm working on the same requirement and i followed your steps to create an Application on Auth0. I have got the access token from Auth0 but when i send this to inbound table API GET method, i'm getting error message

"error": {
"message": "User Not Authenticated",
"detail": "Required to provide Auth information"
},
"status": "failure"
}

FYI, i have changed client ID on servicenow OIDC provider to audience from Auth0. 

Could you please help me on this issue?

Thanks!

[Gabrz]

Hi,

Sorry for the late response. Do you still need help with this issue?

This document helped me a lot:

https://hi.service-now.com/kb_view.do?sysparm_article=KB0719167

Regards,

Gabrz

[Karthik116]

Thanks, this article helped me https://hi.service-now.com/kb_view.do?sysparm_article=KB0720547

[udaykemburu]

Please refer to KB

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0778342