Is multilevel numbering possible in knowledge articles?

[cynlink1]

Hello,

My organization uses the following format for policies and procedures. Is it possible to use multilevel numbering using the out of the box formatting tools in ServiceNow? 

[AshishKM]

Hi @cynlink1 , 

As the article body is HTML type, we can add bullet/number list but child number option not there using the TAB. It will show either number or alphabet only from the list.

You can update it manualy.

-Thanks,

AshishKM

[cynlink1]

Do you know if it is possible to add additional number list options?

[AshishKM]

yes, we can add come html/css style for this ordered list number.

Open the source code part via clicking on <> and add the follwoing css code within the <script > </script > tag. Keep the other css code as it is, don't remove and existing ol/li css setting.

<script>

ol { counter-reset: item }
li{ display: block }
li:before { content: counters(item, ".") " "; counter-increment: item }

</script>

-Thanks,

AshishKM

[cynlink1]

@AshishKM - Thank you for responding with a potential solution. I apologized for my delayed response.

I am having a difficult time getting this to work on my end. I am likely making an error.

Step #1 - Open a new knowledge article

Step #2 - Show source code <>

Step #3 - Paste script into the source code

<script>

ol { counter-reset: item }
li{ display: block }
li:before { content: counters(item, ".") " "; counter-increment: item }

</script>

Step #4 - Hide source code by clicking <> again

Step #5 - Start making the multi-level list

Am I going about it wrong?

Thanks,

Cyn