Is the reporting module in ServiceNow restricted to licensed users?
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yesterday
Hello
Is the reporting module in ServiceNow restricted to licensed users, and If I enable non-licensed reporting module end-user group (with only view- only access to custom tables)to create reports, will it impact licensing?
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24m ago
Haven't understood your requirement completely but,
Read access related roles provided to any number of users will not impact licensing.
However, ServiceNow actually categorizes roles subscriptions in different way but not based on read/write.
ServiceNow defines several user roles that determine what an employee can do – and how much their license costs. The main roles are:
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Fulfillers (sometimes called full or ITIL users): These users have full rights within the application. They are support staff or developers who create, edit, or delete records and run processes. Fulfillers essentially have "admin" privileges on the tools they are licensed for.
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Business Stakeholders (Approvers): These users can do everything a requester can, plus they can approve or deny requests, and view detailed reports. They typically belong to business units or management roles. Unlike requesters, stakeholder licenses are paid seats and exist in nearly all ServiceNow apps (e.g. ITSM).
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Requesters (End Users): These users only submit and track their own service requests or incidents. They use self-service portals and the knowledge base but do not require a paid subscription. In other words, requesters are essentially "free" users – they don’t add to licensing costs.
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Unrestricted Users: This is the non-role‑based licensing model. An unrestricted license entitles any active user (found in the sys_user table) to access the platform. Organizations purchase a pool of unrestricted licenses and can make that many users active, regardless of role assignments. In effect, an unrestricted license pool removes per-role limits at the cost of a larger overall seat count.
So, in short, if you create a role that provides view-only access to any table then that role will not fall under fulfiller licensing.
Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth
