Is there a hard limit to the amount of in- and outbound api calls ?

JG6
Kilo Guru

Hello Community,

 

When making and receiving api calls, does Servicenow impose a hard limit on the *amount* of calls ? For example, a monthly limit which might depend on the subscription.  The more expensive the subscription, the more traffic is allowed, etc... Or are these hard limits ? Or no limits ?

 

A second question is about the maximum *rate* of api calls. I assume a Servicenow instance will respond with 429's when the rate exceeds a certain maximum. Is there an official ceiling to this rate ? Or maybe, this really depends on the subscription ?

 

THX

6 REPLIES 6

Ct111
Giga Sage

Refer the below link and search "ServiceNow API Rate Limits" , it will be good reference point 

LINK

Ankur Bawiskar
Tera Patron
Tera Patron

@JG6 

there is configuration to add limit for inbound

I believe nothing is present for Outbound

Inbound REST API rate limiting 

good explanation here

ServiceNow API Integration: A Comprehensive Guide 

Enforces rate limits on your API endpoints to prevent excessive inbound REST API requests 

Working with ServiceNow REST APIs: 4 Key Types, Rate Limits, and Explorer 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Mark Manders
Mega Patron

Technically, there is no limit, but depending on the calls and how they are made, you may run into license issues. But that's also ServiceNow handles very smoothly: you just continue making the calls, they just start billing you more. So get in touch with your account rep to get your own specifics.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

So there are license limits. Is this something I can lookup ?