Is there a hard limit to the amount of in- and outbound api calls ?

JG6 · 3 weeks ago

Hello Community,

When making and receiving api calls, does Servicenow impose a hard limit on the *amount* of calls ? For example, a monthly limit which might depend on the subscription. The more expensive the subscription, the more traffic is allowed, etc... Or are these hard limits ? Or no limits ?

A second question is about the maximum *rate* of api calls. I assume a Servicenow instance will respond with 429's when the rate exceeds a certain maximum. Is there an official ceiling to this rate ? Or maybe, this really depends on the subscription ?

THX

Mark Manders · 3 weeks ago

Technically, there is no limit, but depending on the calls and how they are made, you may run into license issues. But that's also ServiceNow handles very smoothly: you just continue making the calls, they just start billing you more. So get in touch with your account rep to get your own specifics.

Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

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JG6 · 3 weeks ago

Okay, but are there limits for the vanilla, out of the box, Servicenow instance ?

Mark Manders · 3 weeks ago

Since it depends on your license, you should get in touch with your account rep, because OOB/vanilla only means that it's not configured yet. That doesn't tell us anything about any limits, because, technically, there aren't any. You can set them, but that's not your question (see Ankur's link how to set them).

Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

JG6 · 3 weeks ago

I've made some progress here - apparently the maximum allowed diskspace is something customers can purchase. 4TB by default, and 1TB purchasable increments.

Are there any other system specs a customer can purchase ?

I see in the stats the server has +/- 2GB ram. Which is a bit modest for today's purposes. Can that be increased ?