Is there URL which will show a task's full details no matter which type of task it is? I have some other web pages I'd like to include links to ServiceNow records but sometimes they are incidents and sometimes they are changes. Is it possible to have a single URL which will show either?
For example this works for Incident:
https://dev111.service-now.com/incident.do?sysparm_query=number=INC0010001
And this works for a Change Request:
https://dev111.service-now.com/change_request.do?sysparm_query=number=CHG0030001
But the record type is in the URL, so this fails because you can't look up a change in the incident table:
https://dev111.service-now.com/incident.do?sysparm_query=number=CHG0030001
This URL works for any task, but just gives a generic form view with the fields common to all Tasks:
https://dev111.service-now.com/task.do?sysparm_query=number=INC0010001
My hope is that there is some view which will show the type-specific view for any given task record. Is there such a thing? Thanks in advance.
