Is there a way to configure Inter dependency between Interactive filters : showing results of interactive filter based on the value selected in other interactive filter

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‎08-18-2022 06:44 AM

Hi All,

I have two interactive filters and I want values to be displayed in other interactive filter based on the value selected in first interactive filter.

@Mohith Devatte 

@Ankur Bawiskar 

Is there any way for this?

 

Thanks and Regards,

Balaraju

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Hasan6
ServiceNow Employee
ServiceNow Employee

‎11-20-2023 05:26 PM

Hi Balaraju,

Let me explain through an example, where you want to filter based on incident impact, and incident priority, where priority filters based on the available impact values.

    1. Add a cascading filter from interactive filter categories.

        Hasan6_0-1700529123695.png

    2. Configure and populate the field values as required.

        Hasan6_1-1700529319526.png

 

    3. Next, on the interactive filter, add a record in the Cascading filter related list, with table as incident and display field as impact.

       Hasan6_2-1700529418616.png

    4. Add the target table related list, mapping the impact filter to the impact field.

       Hasan6_4-1700529533643.pngHasan6_3-1700529497438.png

 

    5. Back on the Cascading filter record from step 3, add a record in the Cascading filter related list, this time with field priority for the incident table.

        Hasan6_5-1700529812152.png

 

    6. Add the target table related list here as well for incident priority.

    7. Use this on the dashboard and you can set the impact value and the priority filter will only show the corresponding values. You can add an incident report, and it will follow the cascading interactive filter(be sure to check the follow interactive filter checkbox)

 

Hope this helps.

Best

Hasan

 

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