Is there a way to filter out image signature in inbound actions

[Chris286]

We have inbound actions set up for our instance and whenever a user send an email to the system, it takes the image of our company logo and adds it as part of the ticket. Is there a way to prevent this? Additionally, on forward of a large email chain, all email logos will be added. We see incidents with as many as 20 attachments as a result of this. Any help would be appreciated, thanks!

[Jaspal Singh]

Hi Chris,

Did you try below form your Email Properties.

[Gowrisankar Sat]

Check this post:

https://community.servicenow.com/community?id=community_question&sys_id=6c92d3a1db101fc01dcaf3231f96...

[Mike Patel]

I created business rule since i knew all of them had same name. you can do same.

[Vishwa Prakash]

Hi Chris,

There are a couple of properties that were released in Jakarta (i guess).

glide.email.inbound.image_sys_attachment.filter.minimum_bytes : you can use to specify the minimum size of attachments which you can definitely use to filter out those pesky linkedin and twitter logo's and most other signature images depending on how ostentatious the signature it.

glide.email.inbound.image_sys_attachment.filter.action : you can use to filter images and either attach to the record, attach to the email or not attach at all.

All details below:

https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/administer/notification/concept/...

https://community.servicenow.com/community?id=community_question&sys_id=b0724feddb98dbc01dcaf3231f96...

https://community.servicenow.com/community?id=community_question&sys_id=e652827cdb5a17402328f3231f96...

Hope this helps. Please mark my answer correct and helpful.

Thanks