Is there a way to filter out image signature in inbound actions

[Chris286]

We have inbound actions set up for our instance and whenever a user send an email to the system, it takes the image of our company logo and adds it as part of the ticket. Is there a way to prevent this? Additionally, on forward of a large email chain, all email logos will be added. We see incidents with as many as 20 attachments as a result of this. Any help would be appreciated, thanks!

[Chris286]

I've set the filter to a minimum of 18000 bytes (the logo in question is about 16000) and it still seems to be getting attached to the incidents. Is there something I'm missing?

[Gowrisankar Sat]

Can you make it to 10000 bytes and try?

[Chris286]

Nope, image was still added to the ticket. 

[Gowrisankar Sat]

Can you set below properties to "AttachNone" or "AttachEmail" and try:

glide.email.inbound.image_sys_attachment.filter.action

Documentation below:

https://docs.servicenow.com/bundle/madrid-servicenow-platform/page/administer/notification/concept/e...

[Chris286]

Won't that result in all attachments via inbound action not being added to tickets?