Is there a way to filter out image signature in inbound actions

[Chris286]

We have inbound actions set up for our instance and whenever a user send an email to the system, it takes the image of our company logo and adds it as part of the ticket. Is there a way to prevent this? Additionally, on forward of a large email chain, all email logos will be added. We see incidents with as many as 20 attachments as a result of this. Any help would be appreciated, thanks!

[Gowrisankar Sat]

Yes, if you are specific about the attachments to be deleted, then it is not recommended.

I am not really sure why glide.email.inbound.image_sys_attachment.filter.minimum_bytes didn't work.

I think creating a business rule to set abort these images in sys_attachment table is the other option you can try.