Is there a way to keep users from logging into ServiceNow while instance is being upgraded?

[Vasavi Kotha1]

We are upgrading SN from Helsinki to Jakarta, we completed all the testing in sub production instances and everything worked well. But while upgrading our prod instance we would like to keep users from logging in as we have a few groups using service now 24X7 creating tickets, which we do not what to happen during upgrade for obvious reasons.

[Nitin_NOW]

Can you open 'MutliSSO_SAML2_Update1' record and check the description of it? It should say as Login script. Else please verify the same for other records.

Let me know how it goes.

Please hit correct based on impact of response.

Thanks

[Vasavi Kotha1]

This one looks like a login script. Will admins be still able to login using the /login.do after I disable this one?

[Nitin_NOW]

There it is. You can disable it where no user can access service now since then.

However, I would like you to do a test in your Sub Prod instance by disabling that script and then try to login via login.do or side door. If you (admin) are able to login then follow the same during upgrade period.

Please hit correct based on impact of response.

Thanks

[Vasavi Kotha1]

Well that worked. But the concern is, it only works if the user logs out first and then try to log back in he is not allowed to login. If he has an open session, then is still able to get in and create tickets. Is there a way to end all user sessions?

[Nitin_NOW]

Interesting! I did not come across this situation when I have followed the same two months back. I just disabled the login script and that's it.

However I will try to find something and post you further updates.