Is there a way to prevent pop-ups from closing on click

[sony5]

Hi,

When I click on "pop-up" icon against any reference field, and perform any action (on click on any button eg Save), on the pop-up window it closes the pop-up window.

Is there a way I can avoid the pop-up window from closing on click.

Thanks,

Sony

[Slava Savitsky · Accepted solution]

As far as I know, there is no such option in the base system. A possible workaround is to create a UI Script that would redefine the out-of-box function that opens the reference pop-up. The downside of this approach, however, is that if ServiceNow makes a change this feature in a future version of the product, your customization may stop working, so you will have to test it every time you do an upgrade. If you would like to give it a try anyway, create a UI Script with the following values:

Active: true

Global: true

Script:

function tearOff(table, sys_id, view, navigate) {

         var key = sys_id;

         var url = new GlideURL(table + '.do');

         url.addParam("sys_id", key);

         url.addParam("sysparm_view", view);

         url.addParam("sysparm_stack", "no");



         window.open(url.getURL(), "",

         "toolbar=no,menubar=no,personalbar=no,width=800,height=600," +

         "scrollbars=yes,resizable=yes");

         if (navigate) {

                   gsftSubmit(document.getElementById('sysverb_back'));

         }

}

The only difference between this script and the one built in the base system is that I removed line 7 which looked like this:

url.addParam("sysparm_referring_url", "tear_off");

To revert to the out-of-box behavior, either add that line back or deactivate your UI script.

[Anurag Tripathi]

Hover over the reference icon and Press   and hold the Shift key . A "X" will appear on the right top corner of the popup, now u can move your mouse away and the popup will stay till u hit the "X"