Need help on building CSAT report for incidents
Hello Experts, I have to build a new CSAT report for incidents, I am bit confused on the approach. Please suggest, what tables should I consider as I want all the questions to be visible on the report.
Forum Posts
Resolved! Adding the 'description' to Catalog Item cards in catalog
When I go to the Service Catalog and click on something like "Software" When you look at the category you see the 'name' and the 'short_description' displayed name = adobe workfront short_description = software request - Adobe Workfront I don't want ...
Where to view the script/process of a Playbook activity action?
Hello devs,I’d like to ask where I can view the script or logic that handles the Playbook Action button. When I check the record for the Action button, I can only see the configuration details, but not the actual process or script that executes when ...
Add Base URL to URL type field
Hello Experts, I have created a URL type field on the custom table/form. And, the value comes into it is from external data source that will have Ticket number. Now, If I click on that ticket number, I want it to be routed to the external tool that h...
Inbound Email to generate RITM and add Parsed Email variables into catalog Item Variables
Inbound Email to generate RITM and Catalog Task and add Parsed Email variables into catalog Item Variables .Also requested for and Requested By are to be updated with requestor variables I have developed the solution using Inbound Email ,Parse Email...
Date Picker with Start and End dates
Hi team, We have a requirement to have a date field in which you can select the start and end dates (like when you're booking a flight or a hotel). Have you implemented something like this in a record producer or widget? Would really appreciate for s...
Hyperlink issue in Emplyee Service Portal ( ESC )
Hi all, I am trying to debug an issue but I am not getting anywhere. In employee Service Portal, whenever a user raises a case, the hyper link is coming if i hover on the case in my Request section in portal. But the thing is it is working only for H...
SAML user provisioning / transform map - User attributes populated from knowhere
Hello,I have a a SAML user provisioning / transform map question. When I look at the transform map for our SAML integration the only fields that mapped are:emailfirst_namesso_sourceuser_name But the user records contain other attributes such as depar...
Resolved! System UI - UI Scripts - ATF Custom UI Step Config
Hello - This might be an old question, but trying to get some answers or is there any workarounds for this. I am trying to keep the common library of functions in one place, and want to use inside my custom UI step config definitions, instead maintai...
Enable Automated KB Generation in ServiceNow with AI Capabilities
Hello All,We have a requirement that whenever a ticket (INC or RITM) is closed, a Knowledge Base article should be generated automatically using AI with the ticket’s resolution details. Please advise on the steps needed to implement this.TIA
Prevent users from checking out a cart with items that contain different requested for
So I'm using a variable set that contains a Requested for variable of that type. i want to know how can I prevent users from checking out a cart with different items with different requested for in the same request
Dynamic Translations for Email Notifications are not working as expected
Hi, I've configured Dynamic Translations for Email Notifications as per the instructions in the documentation by installing all the required plugins, creating the system properties and creating the settings.I'm able to see the 'Translated Email Conte...
Resolved! How to create system property to restrict users to access context menus?
Hi Community, I have a requirement to restrict users to access 'Export' context menu on list view . I want to only allow access to users who are part of 'Export data' group & has 'export_data' role for the following list:-incident,request item, sc ta...
gs.sleep() in scoped application?
Hi,gs.sleep(0 function is not working in scoped application? Is there any workaround?