Is there a way users can reopen an incident during the 48 hour resolve window?

[Andrew Meza]

In the screenshot below is there a way to have end users be able to close their incident from the service portal? I see under actions there is "Resolve" and when its resolved there is only "Close". Is there a way to add "reopen"? I only want it visible is the state is in resolve.

[Sid_Takali]

Hi @Andrew Meza It is possible. You need to modify "Incident Standard Ticket Actions" widget. 

Refer these threads https://www.servicenow.com/community/developer-forum/action-on-the-incident-form-in-service-portal/m...

https://www.servicenow.com/community/now-platform-articles/reopen-incident-button-on-service-portal-...