Popular items in serviceportal

[Community Alums]

Hi experts,

On what basis popular items work in portal?

Can we restrict some catalog items from displaying in this popular item widget?

TIA

[Sandeep Rajput]

@Community Alums Please refer to this support article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0750153 to remove some catalog items from appearing in popular item widget.

Hope this helps.

[Sid_Takali]

Hi @Community Alums Refer this KB Article 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0635728 

https://www.servicenow.com/community/developer-forum/portal-popular-items-modification/m-p/2408906