Is there any Recommended size and recommended number of attachments for a instance

VNC
Tera Contributor

‎08-02-2023 12:37 AM

Dear All,

 

Is there any recommended size and number of attachments from ServiceNow.

is there any formula or calculation can be done based on the data base size.

 

Thanks,

Naren

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mattystern
Kilo Sage

‎08-02-2023 05:59 AM

Hi @VNC 

 

By default, I do not believe there is a limit on number of files, but there is a file size limit. The maximum file size, by default, is 1 GB. See the documentation here. 

 

There are plenty of threads with additional information on attachments. This KB article is helpful for changing the size value. There are also separate rules for email attachments. This KB article is helpful to explain that limit. This thread gives a psudo-code way (BR) at a way to restrict the number of attachments on a record.

 

I hope this helps!

 

-Matt

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