Is there any way to add reference fields to the activity formatter? I don't see the reference fields in the selection list(left) when I personalize the variables that will be displayed in the activity formatter.

[pressie]

Hi,

We have a requirement to bring all the form fields into the activity formatter. However, we have few form fields which were brought into the form through dot-walking. We want those fields also in the activity formatter. Is there any way to bring in the reference in the personalize list column of the activity formatter? Please help.

Thanks,

Pressie

[coryseering]

Hi Pressie,

Dot-walked fields can't be added to the Activity Formatter- only the reference fields they are based on. If you must have the data from that field, consider adding the field directly to the form, and keeping it in-sync with the actual, dot-walked data via business rules.

[Pradeep Sharma]

Hi Pressie,

I agree with Cory here. Please refer the below link for more info on dot-walking.

http://wiki.servicenow.com/index.php?title=Dot-Walking

The other option will be only to create a custom field on the form and track as part of the activity formatter. You need to pull the data from the reference table and push it in the custom field.