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CMDB Query Builder

Hello Team,I would like to understand whether a service instance has any upstream or downstream relationships in the CMDB. Could someone with CMDB experience please guide me on how to develop queries to identify these relationships and fetch the rela...

abhijee by Tera Contributor
  • 531 Views
  • 1 replies
  • 0 helpfuls

Migration to Zurich: Dashboard

I 've upgraded to the Zurich release and I'm running into an issue with dashboard management.Whenever I try to use the dashboards I've built so far, ServiceNow prevents me from switching to the Zurich version of the Performance Analytics module due t...

TIZIANOB by Giga Contributor
  • 1045 Views
  • 4 replies
  • 0 helpfuls

Create dailogue box to submit state and add comments

Hi , I need a custom dialogue box when click on button in nav bar and popup  with comment box with cancel and Submit button in workspace . When submit the dialogue boc state needs to change and comments needs to update in additional comments. similla...

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armanoj by Mega Sage
  • 888 Views
  • 5 replies
  • 2 helpfuls

Signle line text variable is not visible on the ESC form

I have a single-line text-type question on the record producer. It is active and mandatory. When clicked on try it, the question displays on the form. But when I opened the form in ESC, the question was not displayed, but was shown under the "require...

ArpitaVK by Tera Guru
  • 737 Views
  • 4 replies
  • 0 helpfuls

cmdb models are creating Duplicate records

Hello, I am encountering an issue where duplicate cmdb_hardware_product_model records are being created during the SCCM (robust transform map) import for Computer Identity. I have already reviewed the mappings in the transform map, and everything app...

RahmatSharH by Tera Contributor
  • 430 Views
  • 1 replies
  • 0 helpfuls