Hello all,Recently out of my curiosity, I've tried to configure the inbound and outbound email configuration in my PDI. With a video reference from you tube I've achieved the outbound email configurations via SMTP email account. But I'm facing issues...
We assign a business criticality to all applications ('business systems') managed in our CMDB. For example, 'SAP' may have a business criticality of 'Important', 'PeopleSoft' may have a criticality of 'Mission Critical', and so forth. This criticalit...
I need to insert a warning and blocking message associated with specific groups. How can I do this?Currently I'm using Business Rules, but I haven't implemented them correctly.
In Platform Analytics, I chose to create a dashboard with Technical editor and created a dashboard using UI Builder.In the list component, set the "Reference link clicked" event and use the "Link to destination" event handler,I wanted to write a scri...
Hi,My client wants to add specific words to each record producer and then when he type the word in the search in the service portal he wants the relevant record producers will be shown in the search results. Any suggestion how it can be done? using e...
Hello All,Looking for help to build a bar chart report in ServiceNow that shows the count of projects created vs. closed, grouped by different time intervals (Week, Month, Quarter, Year), using the Created Date and Actual End Date fields from the P...
Hello all! I am new to using the service bridge and remote record producers and have been trying to make the remote record producer force mandatory attachments but have no luck. The field for making attachments mandatory is hidden on the provider f...
Hi,I have a requirement where i should not be able to enter some special characters. I tried it but it is not working. Kindly help. Please don't post links. function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue ==...
UI Builder – Can’t show existing “Network ID” field on Transaction card (Card Dispute Record Generator)Hi everyone,I’m trying to display an existing field called “Network ID” on a transaction card (attached in the screenshots below) in a UI Builder e...
Inbound and outbound emails from ServiceNow PDIAll the emails reside in the email server To process the emails from and to ServiceNow we have to connect with Email Server download emails from itCreate a new email ac...
Hello All, Is there a way to highlight the cases coming in through AWA that are high priority/VIP clients? Such as highlighting the entire box (yellow) to ensure agents can see and accept that one first?
We have a requirement where, if a user is already logged in to another application, they should not have to log in again when redirected to the ServiceNow Virtual Agent or Customer Portal. Instead, ServiceNow should recognize the session from the ot...
Hi Experts,I want to create dashboards in ServiceNow based on regions (for example: APAC, EMEA, AMER, India, etc.).Could you please guide me on:1. How to filter dashboard widgets based on region?2. Do I need Performance Analytics indicators for each ...
Hi Experts,I want to create dashboards in ServiceNow based on regions (for example: APAC, EMEA, AMER, India, etc.).Could you please guide me on:1. How to filter dashboard widgets based on region?2. Do I need Performance Analytics indicators for each ...
I have been looking into what these fields are mapped to in SCCM and it looks like basically first discovered is the same as the CI create date and most recent discovery is very similar to the last modified date.Can't find this information anywhere i...
