I eventually got the action payload definition to actually update with my newly added parameter.The new parameter was "query". I added the query (copied and pasted encoded from the list) and then, foolishly expected it to just work. But it doesn't.I ...
I have a dashboard with several data visualizations.Is it possible to open a new tab when I click one of them?To me it looks a bit like a new tab is related to the table used in the data visualisation.If I have 3 data visualisations for different tab...
Previously we had a piece of code in a business rule that checked for the user that did the update on a record. This code did work but we have discovered that it is currently no longer working and would like alternatives to this issue.Here is the lo...
Hello, I’m new to ServiceNow, so please excuse any incorrect terminology. We’re building an employee timekeeping system using a record producer. When users submit time entries for manager approval, some are rejected due to incorrect hours. Is there a...
I am trying to understand some behavior in /csm so that I can implement it in /esc. On a case record in /csm, I can follow these steps: Enter some text in the Activity fieldWithout submitting the text, select the Watch List tabUpdate the watch listRe...
If you are creating an Order Guide which has multiple RITMS, can you still submit the catalog item and have it be redirected to the RITM instead of the REQ? When there are multiple RITMS does it land on the first RITM or does it default back to the...
Hi Team, This is regarding the Change Request bulk upload.Requirement regarding the change bulk upload, including the expected format, mandatory fields, validations, and any prerequisites. We need to create one front end form (Catalog item or Record ...
Hello everyone! I’m reaching out because I’ve just finished the initial fundamentals and I’m eagerly waiting for the ServiceNow Next-Gen program which starts this April. I’m incredibly excited about the possibility of being selected! Here’s the thing...
when i am trying to impersonate user with snc_external role , cannot see the cases in portal page
Hi everyone
I have a problem with an inbound email action "Create Interaction" that creates an interaction via email and populate the opened_for field with de userID from de user who sent the email, I have all de email properties that i need active but when i ma...
I am facing an issue with the following scheduled script execution code, where it runs fine for one case record but fails for other records. When I run the same script for the failing case record, it works fine. Failing means the script will move the...
This is the out‑of‑the‑box Script Include EmailUserReportedPhishing. Sometimes it is unable to parse the data. It creates the phishing email record, but the data is not parsed correctly—we are unable to see the proper body content in the phishing ema...
Hello, ON RITM and sc_task, only members from a particular group should be able to access attachments attached in Catalog Item Variables from the activity section. How to achieve this Any Insights into this are highly appreciated.
Hi allI'm currently working on a requirement to allow Service Desk users to edit the variables on RITM records if needed (and, yes, we have tried to persuade the requestor that they should be cancelled and re-raised but losing that battle).I have the...