This is a topic for which I haven't found practical, step-by-step instructions from SN docs, so here it goes:Have you ever wondered, is it possible to bring in (CMDB) data in Import Set table and then consume it using IntegrationHub ETL Robust Transf...
When I open a ServiceNow Knowledge Article or Approval email from Outlook Mobile, tapping the link should open the specific record directly in the Now Mobile app. I need guidance on how to configure this deep link behavior.
Hello Team,I would like to understand whether a service instance has any upstream or downstream relationships in the CMDB. Could someone with CMDB experience please guide me on how to develop queries to identify these relationships and fetch the rela...
Hi I am trying to get the last logins of user into servicenow portal who have ITIL role The last login field on user table i am not sure whether it gives for backend or portal or for both can anyone help on this I want to remove only those users fro...
I am working on a response template for an HR case, where I have to print the (hire date + 2 days) date; where hire date = employment start date on the HR profile. For this requirement, I have created a function field with type date on the HR case ta...
I 've upgraded to the Zurich release and I'm running into an issue with dashboard management.Whenever I try to use the dashboards I've built so far, ServiceNow prevents me from switching to the Zurich version of the Performance Analytics module due t...
Hi , I need a custom dialogue box when click on button in nav bar and popup with comment box with cancel and Submit button in workspace . When submit the dialogue boc state needs to change and comments needs to update in additional comments. similla...
Hello Team,I have integrated ServiceNow with the Microsoft Graph Spoke and created a flow that posts incident details to a specific Teams channel whenever a Priority 1 or Priority 2 incident is created.Additionally, the MIM team requested that a sepa...
HI,I have a requirement such that compliance admin must be able to cancel policy exceptions .As of now - requestors are able to cancel policy exception.I want to enable cancel request ui action for compliance admin also.I tried adding compliance_admi...
I have a single-line text-type question on the record producer. It is active and mandatory. When clicked on try it, the question displays on the form. But when I opened the form in ESC, the question was not displayed, but was shown under the "require...
Hello, I am encountering an issue where duplicate cmdb_hardware_product_model records are being created during the SCCM (robust transform map) import for Computer Identity. I have already reviewed the mappings in the transform map, and everything app...
Hi All, Sample snippet from onLoad client script which disables 'tags_menu' on banner in knowledge form but uses DOM manipulation which is not a best practice, so how to achieve this without using DOM. Below is the code : function onLoad() { var g...
I wrote a write acl(table.*) on change request records to allow only specific group members to edit the records. the ACL script is working fyn as i can see the logs, however, the change request form is still appearing as read-only for all fields, eve...
Hello everyone, When the HR task is generated, an unsigned PDF is currently attached by default. The fulfiller is expected to download this PDF, obtain the necessary signature, and then upload the signed PDF back to the HR task while removing the ori...