Hello Everyone, I have added an PPT to the catalog item description as a clickable link but it is only downloaded by the ITIL users and customers cannot download it how to make it also accessible to Customers?Currently I have attached the ppt to sys_...
Hi, I am trying out reusable tests in ATF to do test environment setup, but I kept encountering the "The step result was not set correctly, all steps must be set to success or failed" error while running server side scripts. I'm pretty sure the confi...
Hi,I modified a existing condition on Reassign UI Action for risk assessments such that Reassign ui action must also be visible to any member who is part of Central GRC Manager group.((current.state>=2 && current.state<=5) || current.state==10) && ( ...
Can someone go into a bit of detail on Excluding Tables and Preserving Data in a clone. I think I had it a bit mixed up. If you exclude a table, the documentation says: "Exclude a table to create an empty but usable table on the target instance." So...
We have a Tenable VR integration running ~15–20 hrs (same behavior even before Zurich). ServiceNow confirmed delay is due to queue time. We already increased: Data sources (4 → 20)Import jobs (4 → 20)Nodes in PROD Still seeing high runtime. Any sugg...
Hi all I am still struggling with my on-call scheduling. Please look at my screenshot. When I create a schedule, that is there by default. I would like to know where to set the 15 minutes to 10 minutes (in the template or wherever the system gets th...
I was working on some flows and thought, "You know, it would be cool if I could add this to my GitLab repo..". So, is there any way to export a flow to XML so I can add it to my GitLab repo?
Hello, We have a business requirement to restrict the incident table and a custom table “Service Cases” (which functions similarly to incidents) so that if a ticket is assigned to a particular assignment group, only members of that group can view it....
HI,I created a catalog item variable of reference type, which reference to one of the custom tables I have. I set the Tree Picker for variable by setting the variable attribute with tree_picker=true. However, it is working fine in service catalog hom...
Hi all,I have an issue where I am unable to view fields that are being dot-walked.To share the details exactly, I am opening asmt_metric_result, dot-walking from the asmt_assessment_instance table.On asmt_assessment_instance, the user can view the in...
Hello all, I have a requirement to create auto-generated numbers for a catalog item based on Fiscal Years.Our fiscal year starts in July. Hence, I want these auto-generated numbers to update on July 1 of each year. So when the numbering starts with...
I have a requirement to generate a feedback task when a customer comments on a knowledge article.I made some configuration changes to enabled the feature in ALL - Knowledge > Administration in the Actionable Feedback prosperities section. I tested a...
Hi All,Does anyone has experience on "password reset ServiceNow tool for IBM i (AS400)".Technical specifications of ServiceNow FormA dedicated form (called IBM i Password reset Request) should be madeavailable to IBM i (AS400) system’s users.We expec...
Hi everyone,I have a requirement where I’m working with two groups in ServiceNow.I’m able to:Look up both group recordsRetrieve the members from each groupWhat I’m trying to do next is:Combine the users who are common to both groups (intersection of ...
in cab_meeting table i have created a UI action where it should collect all the users email data from different fields and related tabs then finally trigger an email from UI action its self . it is working for a particular single record but not for a...
