Hi Connections, i have a requirement where i have to show previous and current values in the message html body on email notificaiton, I'm triggering this notification via event when there is an update on the record. Here i have so show previous and ...
Hello Community, I am working on enabling email integration in my ServiceNow PDI and need help troubleshooting incoming emails.What I Have Done So FarEnabled Email Sending and Email Receiving in System Properties > Email.Created an SMTP Email Account...
I have a requirement to generate multiple PDF's at once from list of cases. Should be able to click on the checkboxes of the cases and add "Generate PDF" button.In the PDF I want details from Case table and survey table. Can someone kindly help me on...
Hi All,I am trying to append a value of a URL using on load catalog client for a order guide. My requirement is I need to have a parent catalog variable value appended in URL when user clicks on next button in order guide. I wrote an on load client s...
i have a checkbox in my widget html:<label> <input type="checkbox" ng-model="c.data.accepted" /> correct</label>this is not a mandatory checkbox, how do i make it so?
Is there a way to create a report to show incidents (changes, problems, or any other tasks) that were created for CIs listed in a Dynamic CI Group. If not, what are the alternatives? How else can I group CI and then perform analysis on CI in that gro...
Hello everybody,I am having a problem transferring parameters (extra-params) in Agent Assist.Specifically, the issue is as follows:I am in a VTB_TASK data record and click on “Request” in Agent Assist for a catalogue item.The extra parameters are not...
Hello community-We have enabled AI SearchAll is good except...When I enter in an INC number, example: INC0012345, it shows up in the type ahead search results. The user can then click on the type ahead result and is taken to a page that we have NOT c...
Hi everyone, I’m currently reviewing license consumption for GRC roles in our instance and need some clarification. While checking in Subscription Management and the license_role table, I couldn’t find the sn_grc.business_user role listed, but I did ...
Issue: If a user's preferred language is set to English and they search for a catalog item in another language, the search does not return the correct results. We have confirmed that the catalog items are translated and that the translated texts are ...
Hello all,I was able to connect between Products offering catalog to his categories to their products offering. The problem is that when i create a new Opportunity, and i want to add Products using the Catalog Tab, when I click on the ‘Add’ button no...
For example, say I have an ATF test that creates an Interaction and sets a field on that form to a specific value, and verifies that certain fields are auto-populated based on that specific value, etc. Can you have some sort of collection of values o...
Hi All, I am getting a zip file from the user in the catalog we have to unzip that file and read the inner files and combined those files then do the data validation on that. Can anyone help me to know how to unzip the zip file at catalog level
Hi Team, Is there any way to restrict visibility of sidebar discussion in activity stream for opened for user. It must be available for agents, but if user with native role if they search the case, if shouldn't see it and join discussion.
