Hi all, I want to create a report based on SLA that shows average case resolution time for a set period e.g. weekly, or monthly breaking this down per account type and category. I've already created a database view in SLA and case table and grouped b...
Hi Expert, I would like to open a the workspace form with Global search result.But in our instance, there couldn't switch the result to a workspace. Please refer below screen shot. How can I config for global search that can switch search result? Our...
Hi everyone! I’m working on a ServiceNow Flow Designer use case where In a catalog item I have: A few single catalog variables A Multi-Row Variable Set (MRVS) with the same fields as the single variables When a user submits the catalog item: They en...
Hello All, Problem management process owner wanted the below requirement:As a process owner: I want to ensure that we minimise duplicate problem investigations and consequently improve the efficiency and effectiveness of our problem management capabi...
Hi Team, We have non admin users facing issue after upgrade from Xanadu to Yokohama the below URL used to work before for the user but not now.Instance namenow/nav/ui/classic/params/target/%2F%24pa_dashboards_overview.do%3Fsysparm_border%3Dtrue now g...
I make all fields on the Incident form read-only when the state is 'In Progress', and ensure they become editable again when the state changes to something else? I have tried this onChange script but it's working for when state is in progress. but r...
Hello Team,I have created a Discovery Credentials for Azure, It is working as expected by clicking on the Discover Subscription.But I want to automate this process, I want The Discover Subscription to be clicked/refreshed automatically.I have already...
Hello JavaScript wizards, Is it possible, at runtime, to add additional properties or methods to the magical gs or g_form objects? Seems like with JavaScript this should be possible. I would like to add properties and methods in one script, and then...
Hi:NULL is displaying on Incident list view for caller_id when first name is blank:and it only happens in prod instance. Any thought on how to eliminate the NULL and just display last name if first name is blank?Thank you!
For some reason this works in the BACK-END, but when I am in the WORKSPACE the field is not copied. (Picture attached) You can also see that in the past this did work, but I have no idea what happened that stopped working. There is an existing BR ...
Hi Experts, In our workspace (UI Builder), I created several data visualizations components and link them to the same form page, with the page name Report List. when I click the Data visualization, it direct to that page and with the page name the sa...
Hello, I am trying to add some fields to the Change Overview Summary section in the workspace. Where is that information hidden? I need to add additional fields and remove justification from the form. Thanks,
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