Hi Team,I am facing an issue in Flow Designer where a catalog checkbox variable is always evaluated as false, even when it is selected during request submission.ScenarioI have a catalog item with a checkbox variable named flyr_ccuiThe variable is a c...
Create UI ActionGo to: UI ActionsTable: (e.g., Incident / your table)Check:ClientWorkspace Form Buttonfunction onClick(g_form) { // Replace with your Record Producer sys_id var producerSysId = 'PUT_YOUR_SYS_ID_HERE'; var url = "/com.gli...
We are in the progress of upgrading from Xanadu to Zurich. We promoted our DEV and TST instances to Zurich, and one thing we have noticed is that the Search functionality on the Service Portal no longer seems to work. It was reported to us by a use...
Hi Service Now Community,I am planning to build a custom form/plugin in Service Now and would love to get your insights and suggestions on the best approach to take. If you have experience creating custom forms or plugins, could you please share your...
Hello Community,I am working on a requirement related to a Service Catalog item that uses a Multi‑Row Variable Set (MRVS).Use CaseA user submits a Service Request that contains multiple rows in an MRVS (for example, 10 rows).The request goes through ...
Hello CommunityI just got struck at Dashboard Movement to test where I have created the DASHBOARD directly from platform analytics and added data source conditions from there in order to pick relevant data rather than generating reports and adding it...
Hello Experts,I am troubleshooting a routing issue where a Virtual Agent chat did not reach any live agent, even though multiple agents were shown as Available on the Chat channel at that time.Issue Summary:I would like to understand whether there is...
Hi Team,I have a requirement to build a search page with custom UI for which I need to get the oob search results to use in the html. Can you please help me how to achieve this. We are using OOB Faceted search widget and property AI Search Enabled is...
Hi Team,I have recently upgraded my PDI to Austarlia version and installed a Customer Service Management com.sn_customerservice plugin. I'm encountring a strange issue here, the CSM/FSM Configurable workspace experience is not loading in UI Builder i...
I have created a Catalog Item in ServiceNow with a Multi-Row Variable Set (MRVS). By default, it provides Add and Remove All buttons.I would like to add a custom button called “Bulk Add” next to the Remove All button. The purpose of this button is to...
Hi, I was wondering how I can remove the shopping cart icon from the catalog item preview in VA chatbot. Thanks in advance.
I am preparing for a version upgrade and would like to understand the recommended ways to identify deprecated features or APIs within our instance. Currently, the instance is essentially a black box, and I do not have full visibility into its intern...
I’m new to ServiceNow RPA development and recently created a skill in RPA Studio, which I then published to the RPA Hub. After that, I used one of the components from this skill in an unattended bot process via the Skill Explorer.Later, I made some u...
Hi Team I have created a topic but its not showing in the custom fallback dropdown. Topic is active and published. Virtual Agent has a default Topic which is routes the user to if Topic Discovery doesn't yield a different Topic. There's a default F...
Hello,We are able to see VIP callers highlighted with a star when viewing incidents in the list view within Service Operations Workspace (SOW). However, this highlighting does not appear in the list view on the SOW home page under "Incidents assigned...
