Good Afternoon, Within the customer portal I have added a taxonomy, but it is not being displayed. I would like the taxonomy to look like the taxonomy that is on the employee center portal. How do I do this? Kind Regards, Luke
Hello all,I'm looking to export around 80000 rows to Excel and am currently limited by the export limit. I have read the Wiki and it has stated that the system property glide.excel.export.limit can be modified by changing the integer to whichever row...
Hi Friends,I am in process of creating a report on Incident table. Require a suggestion on filter criteria please-This is the filter criteria below i need to set (along with other simple condtions)-CIs 'Do not Start With'- SAP , EAS, E1Assignment Gro...
I am currently trying to configure ServiceNow to work with an Identity Provider (IDP) called Login.gov. Users should be able to authenticate via login.gov and be redirected to ServiceNow. However, we are not using SAML, but OIDC where you are prompte...
configure auto promote CI system property based on the below CI matching in the discovered item table: I'm new to creation of auto promote CI.So far what I'm aware of is we need to set values in system properties :sn_sec_cmn.autoPromoteFieldsbut how ...
Hello,Use case : On Agent workspace for any interaction record, i need to display related incidents of the caller from last 60 days.Currently there are 4 tabs displayed , i want to add one for related incidents. Below are my findings :1. On interacti...
Problem: users are copy+pasting outlook sent to lists (separated by semicolons) into our watch list field on record producers, but ServiceNow needs commas, not semicolons, to interpret email addresses, correctly. Solution(?): onChange script to disal...
I have an ATF test with parameterized data. The test runs successfully for all datasets, but screenshots are not captured for each iteration.With hardcoded values, screenshots work fine. After parameterization, they are missing.Do screenshots need to...
Hello, I configured the integration with Microsoft Translator, and a few weeks ago, dynamic translation was working properly, However, it suddenly stopped working, and the chat window now displays a message stating that dynamic translation is not av...
Hello, I created flow to auto close any ticket opened 6 months ago, the flow run midnight. I need to send an email to the business with the list of all tickets that has been auto closed. the issue is the flow sending email even if action #3 didn't ru...
(Recently upgraded to Jakarta.)I added a UI Policy for the incident.short_description to make it mandatory in dev. Works fine. Once I imported the change to Test, the Incident form of one of our domains showed multiple sections (see below). Using the...
Hi folks,I have been trying to disable the Agent Assist icon on the Incident table in CSM.1- I managed to disable the functionality by setting Enable = False for Agent Assist (Incident table) in the sys_declarative_action_assignment_list table, but i...
Hi Expertise,We have tried the Alumni Configuration of Personal Details Review and Automatic Creation. For Personal Details Review, we have added the Verify Personal Details task and closed it as well from ESC by impersonating with that particular us...
Hi, Whenever I try to resolve an incident it's showing an error message - "To resolve this incident, Choose an asset action for each configuration item that includes an asset" How can I stop this?? Any script to inactive?
Hi All, I am trying to create an entitlement using the PPN. I can see that the PPN is available in the ServiceNow content library; however, the License Metric field is empty for this specific PPN. Since the license metric is a mandatory field, I am u...
