Hi I am trying to get the last logins of user into servicenow portal who have ITIL role The last login field on user table i am not sure whether it gives for backend or portal or for both can anyone help on this I want to remove only those users fro...
I am working on a response template for an HR case, where I have to print the (hire date + 2 days) date; where hire date = employment start date on the HR profile. For this requirement, I have created a function field with type date on the HR case ta...
I 've upgraded to the Zurich release and I'm running into an issue with dashboard management.Whenever I try to use the dashboards I've built so far, ServiceNow prevents me from switching to the Zurich version of the Performance Analytics module due t...
Hi , I need a custom dialogue box when click on button in nav bar and popup with comment box with cancel and Submit button in workspace . When submit the dialogue boc state needs to change and comments needs to update in additional comments. similla...
Hello Team,I have integrated ServiceNow with the Microsoft Graph Spoke and created a flow that posts incident details to a specific Teams channel whenever a Priority 1 or Priority 2 incident is created.Additionally, the MIM team requested that a sepa...
HI,I have a requirement such that compliance admin must be able to cancel policy exceptions .As of now - requestors are able to cancel policy exception.I want to enable cancel request ui action for compliance admin also.I tried adding compliance_admi...
I have a single-line text-type question on the record producer. It is active and mandatory. When clicked on try it, the question displays on the form. But when I opened the form in ESC, the question was not displayed, but was shown under the "require...
Hello, I am encountering an issue where duplicate cmdb_hardware_product_model records are being created during the SCCM (robust transform map) import for Computer Identity. I have already reviewed the mappings in the transform map, and everything app...
Hi All, Sample snippet from onLoad client script which disables 'tags_menu' on banner in knowledge form but uses DOM manipulation which is not a best practice, so how to achieve this without using DOM. Below is the code : function onLoad() { var g...
I wrote a write acl(table.*) on change request records to allow only specific group members to edit the records. the ACL script is working fyn as i can see the logs, however, the change request form is still appearing as read-only for all fields, eve...
Hello everyone, When the HR task is generated, an unsigned PDF is currently attached by default. The fulfiller is expected to download this PDF, obtain the necessary signature, and then upload the signed PDF back to the HR task while removing the ori...
I have a playbook associated with CSM Default Record Page variant. It is meant to start when a new case is created. It just does not fire when I create a new case by using the "New" button from list view. When I save this new case, then a tab shows u...
I am very new to UI Builder and have been tasked with creating a sidebar option that will allow the fulfiller to see all attachments relating to a catalog request ticket. In the core UI, we created a custom related list that allowed staff to view all...
Hello devs,Has anyone encountered an issue where a playbook configuration suddenly becomes unavailable or appears to be corrupted? In our case, when we open the Playbook Designer, the configuration is now completely empty. This happened unexpectedly ...