Is there any way to open/download attachments without login into SNOW?

[Nani6]

Hi All,

I have a requirement to send notifications from SNOW with attachments. So I have written the email script and it works but the problem is that in order to open the attachment, the user must be signed in to SNOW, otherwise, they are not able to open the document. 

Is there any way to open/download the attachment without login in to SNOW?

Any help would be greatly appreciable. 

Thanks

Shrikanth

[Ankur Bawiskar]

Hi Shrikanth,

I think that is not possible because that is how it prevents any unauthorized user from accessing system data.

Why not use the option of include attachments? it would add it as an attachment to the email. if that works for you user can download attachment from email without servicenow url

Mark Correct if this solves your issue and also mark Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Nani6]

Hi Ankur,

Thanks for your reply. Actually, I am triggering the notification from workflow activity Notification and i don't see any option of include attachments.

Thanks

Shrikanth 

[Ankur Bawiskar]

Hi Shrikanth,

you can use notification from notification table and use the checkbox of include attachment, that should solve this I think.

Mark Correct if this solves your issue and also mark Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Nani6]

Ankur,

I created a notification on sc_req_item table and checked the checkbox of include attachment but it didn't worked. I am still facing the same issue. 

Note:- My attachments are in sys_attachment table.