Display Value of a reference field in a UI action is not working

[Sandy7]

Hello,

I have a UI action creating a knowledge article from a List View (so, you select 1 or multiple boxes on the list list view, and then there's the  menu option to create a knowledge article).

I want the knowledge article short description to include the Release (release is reference field)  from the list view. It is currently returning the sys id of the Release field. 

I have tried to add  

This is the code I have in the UI action: The line that is bold and italics is the line that populates the short description of the KB. 

If I leave as is, it will return the sys id. If I put gr.release.getDisplayValue(); it does nothing at all - no article is created.

Any ideas? Thank you!

function runFunction()
{
var val = g_list.getChecked();
//alert(val);
var kbtext = '';
var kbshort_description = '';
var gr = new GlideRecord('rm_story');
gr.addQuery('sys_id','IN',val.toString());
gr.query();
while(gr.next())
{

kbshort_description = 'Stories deployed in ' + gr.release;

kbtext = kbtext+ 'Number: '+gr.number+'<br /> Short Description: '+gr.short_description +'<br/><hr/>';
// alert(kbtext);

}
var kbart = new GlideRecord('kb_knowledge');
kbart.initialize();
kbart.short_description = kbshort_description;
kbart.text = kbtext;
kbart.insert();
alert('KB article is created');
g_list.refresh();
}

[Allen Andreas]

Hi,

Please try:

kbshort_description = 'Stories deployed in ' + gr.release.getDisplayValue();

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Sandy7]

Hi - thanks, I tried that several times and it will not work. It doesn't create any knowledge article. 

[dvp]

You cannot user server side functionalities in the client side UI action. You need to use server calls using a glideajax

Here is the UI action script

function runFunction() {
    var gajax = new GlideAjax("CreateKB");
    gajax.addParam("sysparm_name", 'createkb_from_story');
    gajax.addParam("sysparm_storyId", g_list.getChecked());
    gajax.getXMLAnswer(addKB);
}

function addKB(){
    location.reload();
}

Script Include:

Name:CreateKB

Client callable: TRUE

var CreateKB = Class.create();
CreateKB.prototype = Object.extendsObject(AbstractAjaxProcessor, {

	createkb_from_story: function(){
	
		
		var surveyId = this.getParameter('sysparm_storyId');
		
		var kbtext = '';
		var kbshort_description = '';
		var gr = new GlideRecord('rm_story');
		gr.addQuery('sys_id','IN', surveyId);
		gr.query();
		while(gr.next())
		{

			kbshort_description += gr.release.getDisplayValue();
			kbtext = kbtext+ 'Number: '+gr.number+'<br /> Short Description: '+gr.short_description +'<br/><hr/>';
			
		}
		
		var kbart = new GlideRecord('kb_knowledge');
		kbart.initialize();
		kbart.short_description = 'Stories deployed in ' + kbshort_description;
		kbart.text = kbtext;
		kbart.insert();
		
	},
	
    type: 'CreateKB'
});

[Sandy7]

Hi, this works GREAT!

Now, the only thing I am missing is that in the short description of the knowledge article, it's  repeating the release i... so if I select 3 stories (which have the same value in the Release column), it's repeating the short description 3 times.

Any idea how to get it to just look at only 1 of the stories selected & return the value from the release field, since all items selected will have the same value in release.

thanks!!!