Is this possible to show assignment group and assigned to field in portal to end user i.e when an end user will open his service request ticket he can view to whom the ticket is assigned or to which group?

[Manu32]

Hi Developers,

Is this possible to show assignment group and assigned to field in portal to end user i.e when an end user will open his service request  ticket he can view to whom the ticket is assigned or to which group?

here in this page i have to show assignment group and assigned to fileld of service request form?

But there is no filelds like assignment group and assigned_to filed in service request form?

Please suggest?

Regards,

Manmath

[Pratiksha Kalam]

Hi Manu,

It is possible to show assignment group and assigned to field in portal to end user .You need to attach to your incident table on portal .according to that u can make changes in your portal.

the below link may help you

https://www.manageengine.com/products/service-desk/itil-incident-management-guide.html

If my reply helps you at all, I’d really appreciate it if you click the Helpful button and if my reply is the answer you were looking for, it would be awesome if you could click both the Helpful and Accepted Solution buttons!

Regards,

Pratiksha 

[Manu32]

Hi Pratiksha,

My question is that , if an end user raises a service request and in sc_request table there is no fields like assignment group and assigned to filed. 

so in this case how can i show assignment group and assigned to field?

Regards,

Manmath

[Narendra Kota · Accepted solution]

Looks like the above screenshot is from Request fileds widget or cloned from it.

In the server script line 16, add those two fields in the order you would like.

for example, from

var fields = $sp.getFields(gr, 'number,state,priority,sys_created_on');

to

var fields = $sp.getFields(gr, 'number,state,assignment_group,assigned_to,priority,sys_created_on');

FYI. If the Assignment group or assiged to field is empty, they will not be diplayed.

Hope this helps.
Mark helpful or correct based on impact.

Thanks.

[Manu32]

Hi Narendra,

Yes i did it for service request form and added assignment group and assigned to field there. 

But i think these fields are coming from sc_request table where assignment group and assigned to field is not available. 

So i am getting confuse here tool.

Please suggest in this case what to do?

Regards,

Manmath