Hi Developers,
Is this possible to show assignment group and assigned to field in portal to end user i.e when an end user will open his service request ticket he can view to whom the ticket is assigned or to which group?
here in this page i have to show assignment group and assigned to fileld of service request form?
But there is no filelds like assignment group and assigned_to filed in service request form?
Please suggest?
Regards,
Manmath
Looks like the above screenshot is from Request fileds widget or cloned from it.
In the server script line 16, add those two fields in the order you would like.
for example, from
var fields = $sp.getFields(gr, 'number,state,priority,sys_created_on');to
var fields = $sp.getFields(gr, 'number,state,assignment_group,assigned_to,priority,sys_created_on');FYI. If the Assignment group or assiged to field is empty, they will not be diplayed.
Hope this helps.
Mark helpful or correct based on impact.
Thanks.
Those two fields exists in sc_request table but most of the cases they are unused.
