Issue with catalog client script.

[Jen11]

I have a catalog client script so for the question 'What is the nature of your request?' is 'Temporary Alternate Approver' then the question 'Please indicate where the approver needs to be updated' auto populates to 'All Departments' and becomes read only.  This is the onChange catalog client script i have: (Which works fine)

function onChange(control, oldValue, newValue, isLoading) {

    if (isLoading || newValue == '') {

        return;

    }

    if (newValue == "Temporary Alternate Approver") { //replace bac with Temporary choice  value

        g_form.setValue("u_approver_needs_updated", "All Departments"); //replace s2 - select box 2 variable name and PQR with All Department' value

        g_form.setReadOnly("u_approver_needs_updated", true); //replace s2 with select box varibale name

    } else {

    g_form.setValue("u_approver_needs_updated", "");

        g_form.setReadOnly("u_approver_needs_updated", false);

    }

I have another onChange catalog client script so when 'What is the Nature of your request?' is "add Approvers to Workflow' is selected then I want Specific Departments(s) to auto populate and make the field read only.  I have the following onChange catalog client script: (This one is not working, it is NOT auto populating or making the field read only)  I don't know what I am missing. If someone can please help me with this.

function onChange(control, oldValue, newValue, isLoading) {

    if (isLoading || newValue == '') {

        return;

    }

    if (newValue == "Add Approver to Workflow") { //replace bac with Temporary choice  value

        g_form.setValue("u_approver_needs_updated", "Specific Department(s)"); //replace s2 - select box 2 variable name and PQR with All Department' value

        g_form.setReadOnly("u_approver_needs_updated", true); //replace s2 with select box varibale name

    } else {

    g_form.setValue("u_approver_needs_updated", "");

        g_form.setReadOnly("u_approver_needs_updated", false);

    }

[Jaspal Singh]

Hi Jen,

Are you sure if Specific Department(s) is the dictionary value as well for the u_approver_needs_updated selectbox field? If not, please get it updated accordingly for script to work.

[Jen11]

@Jaspal Singh  - yes i have triple checked and that is the value

[Jaspal Singh]

Can you try adding alerts in the client scripts for a check. This will help understand where it fails in particular.

[Brad Bowman]

Make sure "Add Approver to Workflow" exactly matches the choice value, as well.  You can add alert lines to your script to troubleshoot the values, which if statements are met,...