Is there any way to hide 'Edit Form' Row action (pencil button) from specific role
Is there any way to hide 'Edit Form' Row action (pencil button) from specific role?
Forum Posts
Excluding Now Assist from clones to prevent credit consumption
Hi everyone, I’m relatively new to ServiceNow and I don't really have any experience with Now Assist. Following ServiceNow’s best practices, I understand that we should not clone Now Assist data to non-production instances to avoid unnecessary consum...
Resolved! Salesforce Spoke Get record action for a custom Object in salesforce
Hi All,I am attempting to setup a integration using the salesforce spoke that will look for records for a custom object in salesforce. We already have the spoke setup and Cases are coming over into ServiceNow. I have added the custom object name into...
Blog2_TM: "Oauth access token is available but expire" error and Resolution
This issue I faced for ServiceNow- Azure integration. Issue Description: You have configured the OAuth 2.0 entity profile with correct value like end point and credential and from Connection when you will click 'Get OAuth Token' , You might get fo...
Pre-Generated Table Sys ID before Submit of Record Producer Catalog form
I have a record producer catalog form linked to change_request table.I have uploaded a file in the "add attachments" of the form (in portal).Even before I click on submit, I can see that a record has been saved in sys_attachment table where: table_na...
Requesting Help on ACL's
Hi All,Kindly help me how to fix this below ACL's'helpdesk1' user is member of 'Help Desk-DF', 'HelpDesk-DF' group members will have only snc_internal role , they should able to see incidents where Help Desk-DF(u_helpdesk_df) field is not empty.READ ...
UI builder questions
Hi Team,May i know the difference between Workspace App Shell and Portal App shell. And how we are using those in the instance. I know that Workspace App Shell UI we are using in the workspace but portal how? could anyone clarify on this please! Is t...
The instance was recycled, but I logged in and used it just yesterday.
The instance disappeared.
Resolved! How to Send Email Notifications to All Users in Watch List Using Business Rule.
Hi Community,I am working on a requirement where I need to send email notifications to all users present in the Watch List field of a record (e.g., Incident, Case, or any custom table) using Business Rules, Events, Notifications, and Email Scripts.Re...
UI agent workspace some label chnages
I need some help changing a label in UI Builder for the Agent Workspace. Specifically, I want to update the label in the Activity Stream Compose component where the Email and Comments options appear. The original component is locked because it’s an S...
Issues Establishing Connection with Knowledge Copilot connector - OIDC
While attempting to set up the Copilot Connector with connection type 'Microsoft Entra ID OAuth using Certificate' following the MS KB here - ServiceNow - Connectors | Microsoft Learn I am running into an issue while configuring a new App Registry in...
Can't able to create flow in sc_req_item
I can't able to create a flow in sc_req_item. Can you help me what went wrong
Resolved! ACL use case
Hi everyone , I have a use case of ACL . So can please help me for this use case - A User having a particular role(ITIL role) should not be able to attach a attachment/file through attachment option which is available on the incident form . Thank Yo...
RESTMessageV2 - execute() returns 404 when Rest API returns 302 Found response code.
Hi We are executing one token API from the service now using RESTMessageV2 - execute().APIs return status is 302 with token information in cookies. But when we execute it using RESTMessageV2 - execute() from service now it returns 404 status and no ...
Variable Value within an HTML Variable
I have an HTML variable containing the code below, but I need to insert the value of another variable into this HTML code so that when the catalog item is loaded on the portal, the value of the variable appears. Could someone help me?Replace Nome do ...
