I've setup mid server for the dev environment correctly, and it is functioning as expected. I've been asked to change the name of the mid server that displays in ServiceNow. Note: There is no need to change the service name. I need to change the disp...
I am working on a ServiceNow Employee Onboarding use case using Service Catalog + Flow Designer.Can someone please help me with this requirement. Atttahced is the requirement im trying to do from my end
Our ServiceNow instance uses Azure OAuth 2.0 for both inbound IMAP and outbound SMTP email processing.We have observed that access tokens are being renewed automatically, however, the refresh token is not being renewed or rotated after expiry, even t...
I’ve noticed an inconsistency in the Knowledge Article workflow field after recent upgrade. When opening a new article form, the workflow sometimes shows as “Pending – Not Yet Started” instead of the expected “Draft.” Has anyone else experienced this...
Hi,Is there any way to edit this quick actions button in source to pay workspace without using ui builder?
Does anyone do this? Is it a good idea? We have a new ServiceDesk keen on incident metrics, especially if they pertain to them. We are looking for a way to capture the reason for an incident to be re-assigned. Perhaps it's a field on the incident f...
Hi All, We need to introduce withdraw case button as below:As of now button is visible but on click of button page is redirecting to undefined.Ideally on click of button, subsequent case should be cancelled and its approvals should be no longer requi...
Whenever i click on create change option in incident form the below dialog box coming up but it should redirect to the 2nd snip change for instead of dialog box. can anyone suggest how to achieve it. Thanks in advance2nd snip:
We have a requirement:1.We have a public facing article, that has screenshots of steps to finalising a candidates onboarding process. We also have attached 2 PDFs of this process as well, however, when we check the box to 'show attachments' it will s...
Hello, I have a form with a field titled "Who does this server belong to?", the field has a drop down list with three choices: "NTT", "TCS" or "Local IT". I want the user to be able to select one, two or all three of the choices. When I created the...
Instance dev201879 stuck on 'Developer Instance is undergoing unscheduled maintenance' for a month. Is there a way to fix this without releasing the instance and requesting a new one? Thanks,Joe..
Hi Team,Can we be able to check in how many incident ticket Onhold state has been used and how is the time duration.
Hi everyone,I need some help regarding my ServiceNow Personal Developer Instance (PDI).It has been around 10 days since I requested my PDI, but I still haven't received access. I have been waiting and checking regularly, but there has been no update ...
Hello Everyone, I'm trying to run a Full Instance Scan but It eternally gets stuck at Loading. I check progress workers but nothing is stuck, I tried other users and even going suite by suite but nothing as soon As I start a Scan it gets stuck at Loa...
I was unable to access my PDI because it showed the error message "Error upgrading to Australia Patch 2". I then tried to reset and wipe the instance. Around 10:20 AM, I received an email stating that my instance was ready. However, it has now been m...