Hello Community,Can anyone help me on this issue. In SOW 'incident' section is not visible under "Details" Tab. Please find the below image for the reference.Can anybody help me solve this issue?Thanks in advance.
Hi Team, There are already many scoped app created in the instance and we also have created new custom scoped App and application menu for out requirement.we need to show only our custom application menu in left navigator to 'custom_role' user once...
HI Community, I have added a custom table in global/ai search...All configuration is done and it is working results are getting displayed. But it is not clickable, for example incident, sc tasks etc when we search it shows the result and i can able t...
I have a rest message with OAuth token of third party vendorwhen I try with the test button in the rest message it works finebut when I try with the scripted rest api I got this"errorCode":"AUTHORIZATION_INVALID_TOKEN","message":"The access token pro...
Hello Team,We are looking to enable the Knowledge Article subscription/action buttons on the Employee Service Center (ESC), as they currently only appear on the native view. Could you please provide guidance on the configuration steps required to ac...
I've got a test Playbook in ServiceNow for when a new business application is created. However, what I'm wanting to do is create a decision tree where the Business Owner owner approves or rejects the actions: When I look at the available options for ...
Hello EveryoneRecently got a requirement of restricting access to delete change tasks once a change request is moved to submitted from draft state.I have checked and observed that admin and change managers role users have an access to delete change t...
I want to translate email script content based on the user's language preference. I tried using System UI Messages , but it's not working. If anyone has a better idea or solution, please suggest.Thank You@Alex Coope - SN @Ankur Bawiskar
Hi ServiceNow Team, I have created new catalog item isn't visible in portal homepage search in PROD but visible in dev & uat in Service portal.But catalog item is visible under defined category Thanks,K Nikhil Kumar.
Document Intelligence is failing to process certain PDF attachments. Instead of generating a Document Intelligence task, the following errors appears: -Warning Message: Attachment.pdf of content type: application/octet-stream not supported. -Error m...
I have requirement one language field is there on the knowledge table and there is one language field on the user table.For the knowledge table language field the choices are referenced from the user table language choices and now i need to restrict ...
Hi, i am configuring an alert management rule for Azure monitor alerts to create incident from alerts. There i have defined certain conditions in alert filter. In Actions tab, we are adding remediation flow or subflow. when i add subflow, i cannot pa...
We are using now assist Virtual agent Now Assist and would like to get a list of incidents as a response from a bot. How can I achieve this?
I'm trying to grant read-only access to specific users for Regulatory Changes, Feeds, and Action Tasks in ServiceNow GRC. What are the minimum roles needed to achieve this without giving unnecessary permissions?
There is a Retire UI Action that works fine in the platform view, but when I try to run the same UI Action from Workspace, it doesn’t work. I am attaching screenshots of the Retire UI Action for reference.
