I have been tasked with creating a catalog item of which i have the following acceptance criteriaAs a user, I need the following fields to display if "New User Account" is selected for "What is your account request?"(show the following fields from th...
Hello Folks, Could someone direct me to the steps for preventing the "Skip" button from being grouped under the overflow menu ("...")? I attempted to override this by assigning a custom action, but it was unsuccessful—I couldn’t implement it. Thanks
HiI am trying to configure Approve and Reject button on a change request when a user gets notification for the same in their ms teams. I have created the provider notification, created actions. The type of the action is Virtual agent and used the oot...
I found that I can go to ServiceNow All Menu > Plugins, search for an application, and run Repair on the plugin. I also found that I can navigate to sys_properties.list, filter by the plugin I'm looking for, open the record, andthen use the Repair Ap...
Hi,I'm new to the PDI, so in the end had someone more experienced have a look for me. When I created a new instance using the Australia version, I did not get any menu options appearing for change management. You could search for and modify change ti...
Hello Experts !! I want to hide the attachment tab in the ESC portal where approval state is not requested. Please refer to the below screenshot. We tried updating "Tab Configuration" record to achieve the same. But the problem here is that it loo...
ServiceNow Administration Fundamentals LabX this is one of my courses and unfortunately, due to network issues, our instance has been terminated. Could you please resolve the issue?
I am trying to create flow designer whenever an email comes from a particular email address it should create incident based on the email content. I used trigger as inbound email and condition as Subject contains "Some text" (as we dont have from fiel...
When copying a change, the associated change tasks and attachments are getting copied. We need a functionality where when user selects copy change the system should display the Attachments and the Change tasks associated and user should be able to se...
Hi Team,After our recent upgrade, we're facing an issue with Global Search for ITIL (non-admin) users.Expected BehaviorWhen searching from Service Operations Workspace (SOW), users should be able to find and open:Incidents (INC)Requested Items (RITM...
Hello Everyone, I have question about cmdb.I see that in this table alm_hardware when I change the state of any record on this one, it will affect the install_status in table cmdb_ci and also the hardware_status in cmdb_ci_computer. Usually our tea...
Is it possible to extend the time when the agent goes offline without keeping open the agent tab in workspace so that their status remains unchanged . How it is configured to go to offline state?
I am having a weired situation, where the portal menu is displayed as a List menu instead of Horizontal menu bar. This is happening only with my machine and user credentials. When I am impersonating others also, I am seeing the same style of menu whi...
Hi,When I search a knowledge article in portal, it is taking me to a new window and with different view, which shouldn't happen. Below is the image1. 2.But I when I click on the same article from the search results. It is working fine.1. 2. Could yo...
I am attempting to implement multiple Application Registry entries using a single Client ID for a Box integration:・Application Scope A: Application Registry A: REST Message A・Application Scope B: Application Registry B: REST Message B If REST Message...
