Issue with default columns on list view

Snehal13 · ‎11-16-2023

Hi All,

Hope you are doing well.

I have a score widget container 'Test cases container' developed from UI builder in CSM/FSM workspace. Ref image below.

When user clicks on the score, it opens list view of records. The columns appearing on the list view are different for different users. I clicked Gear icon and set few columns but columns for 1 user is diff than the other user for this widget container list view.

How to ensure that same set of predefined columns show for all users ?

Kavita Bhojane2 · ‎11-16-2023

Hi @Snehal13 ,

Is everyone having same role?

Regards,

Kavita Bhojane

Snehal13 · ‎11-16-2023

No. I want the columns to be same irrespective of role of of user

Snehal13 · ‎11-16-2023

No. each user may have diff role. columns must stay same

Dr Atul G- LNG · ‎11-16-2023

@Snehal13

Will this help.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0826964

https://www.youtube.com/watch?v=8_0jGTsSTVI

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************