Issue with Displaying All Comments on RITM

[Mohammed Al-Mar]

I added 500 additional comments to my test RITM but noticed that only around 250 comments are being displayed. How can I view the rest of the comments?

[Sandeep Rajput · Accepted solution]

@Mohammed Al-Mar You can control this with the help of System property glide.history.max_entries. The default value of this property is set to 250. You can increase it to 500.

For more information about properties related to journal field please refer to https://docs.servicenow.com/bundle/xanadu-platform-administration/page/administer/field-administrati...

Please mark the response helpful and accepted solution if it manages to address your question.

[Anurag Tripathi]

I would be careful in changing this property as it will be a system wide change and may cause some issues as well.

[Mohammed Al-Mar]

I agree with @Anurag Tripathi , and I’ve also noticed that some users can see the entire RITM history, while I, as an admin, can’t view everything unless I change the glide.history.max_entries property. Do you know why some users can see the full history?

[Sandeep Rajput]

@Mohammed Al-Mar I am also aligned with what Anurag mentioned. My response was inline with the question you asked. Regarding the users able to see the entire history, were the number of comments less than the default limit of 250? Property  glide.history.max_entries sets the limit instance wide and it is not user/admin specific.

Since, I answered your original question. Please mark the response an accepted solution.