Issue with Displaying All Comments on RITM

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Mohammed Al-Mar
Tera Guru

‎08-26-2024 02:55 AM

I added 500 additional comments to my test RITM but noticed that only around 250 comments are being displayed. How can I view the rest of the comments?

 

 

MohammedAlMar_0-1724666124728.png

 

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Sandeep Rajput
Tera Patron
Tera Patron

‎08-26-2024 03:02 AM - edited ‎08-26-2024 03:03 AM

@Mohammed Al-Mar You can control this with the help of System property glide.history.max_entries. The default value of this property is set to 250. You can increase it to 500.

 

For more information about properties related to journal field please refer to https://docs.servicenow.com/bundle/xanadu-platform-administration/page/administer/field-administrati...

 

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Mohammed Al-Mar
Tera Guru
In response to Sandeep Rajput

‎08-26-2024 09:35 PM

@Sandeep Rajput @Anurag Tripathi , I discovered that users with the 'snc_internal' role who have never logged into the SN instance can see the full history of RITM. However, I wasn't able to reproduce this behavior in my personal instance.

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Sandeep Rajput
Tera Patron
Tera Patron
In response to Mohammed Al-Mar

‎08-27-2024 01:12 AM

@Mohammed Al-Mar Are you observing this before setting the property glide.history.max_entries after setting it?

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