Our team is trying to implement a Read ACL rule for a new role (sn_hr_core.rh_operations_user) on the Workforce Admin Case table. Users with this role should be able to view (and eventually update) the record. We understand we will need another Write ACL, but wanted to get the Read one working first.
Below is a screenshot of our ACL, seems pretty standard. User must have that role and the case must be flagged as a specific case:
The count of 2 records is correct, however when we log in with our fictitious user who has that role and access the portal, he cannot see any of the records.
Any thoughts or suggestions? Thanks!
Can you check whether there is a BR rule where query = true that is assigned to this table?
E.g. for incident there is rule that only shows incidents to specific roles. So if you want to add read rules you also need to add the role to this BR, seems there might be something similar to your table
