Issue with Reference Field in Form view and List view

[prakash51]

Hello Guys,

I have a issue with Reference Field in ServiceNow. I go the requirement to create new forms Company and Organization.

In Company i have fields "Company name" and "Status(Active/Inactive)".

In Organization I have fields "Organization Name", "Status(Active/Inactive)" and "Company name(Reference Field)".

Now when i am selecting Company name field in Organization form i can see the list in the pop up list, but when i select the company name. The name is not getting displayed.

Next in List view also same.

Screenshot attached for reference , can someone help me about this issue.

Thanks

Prakash

[Dr Atul G- LNG]

Hi @prakash51 

The reason can be with display field or check the below post

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0721311

1. Navigate to System UI > Views.
2. Search and select sys_ref_list
3. In the "List" related list, search for the table you are referencing and open the record
4. Go to related lists and locate the "List Elements" related list
5. The elements are the columns that are displayed on the list when you click on the reference icon. You will need to add/remove as desired
6. To add the desired column to the list, click new or edit an existing record
7. The "Element" field value should be set to the name of the desired field. For example, if you are referencing sys_user table, you can set the user_name field as one of the columns.

[prakash51]

Hi @Dr Atul G- LNG 

I already did this but still getting same in List view . Do you have any idea about the Form view as well?

Thanks

Prakash

[Dr Atul G- LNG · Accepted solution]

Hi @prakash51 

Because of created or sys_id column display value is true.

Go to table and make Name field/column display as true.

also share the full screenshot of the both tables created.

[Manikmodi16]

Hi,

Can you please check if in the Dictionary Entry for the Name field in your Company table, the Display flag is set to True.

If you find this helpful, please mark this as the solution. Thanks!